Not able to drag folder in outlook

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New Contributor

I am not able to drag my folders which is inside inbox & outside the inbox.

I have reviewed blog and articles but not getting this solved.

Please team share me if anyone is facing the same issue.

my another teammate is working fine with folder dragging

3 Replies
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Which version of Outlook is that? Have you tried running Outlook in safe mode (hold the CTRL key while launching it or type 'Outlook /safe' in the run box) and reproduce the issue? Do you have similar issues with other programs, Windows Explorer for example?

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Ohh yea, i can see in safe its working.

 

but in normal mode same issue.

 

can you please share me the fix.

 

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If it works in safe mode, most likely some of the add-ins you have installed is causing this. Start disabling them one by one until you find the offender.