Apr 01 2020
06:28 PM
- last edited on
Feb 01 2023
10:53 AM
by
TechCommunityAP
Apr 01 2020
06:28 PM
- last edited on
Feb 01 2023
10:53 AM
by
TechCommunityAP
I have an Office 365 license through my work. Everyone else seems to have been able to access Outlook except for me. All the other apps are available in the app launcher except for Outlook (see screenshot attached).
Why can I not access Outlook? Is it not included in my license?
Apr 01 2020 06:47 PM
Hi @Thomasr3990 - when you click on the app launcher in the top left (the waffle), is Outlook not there either? What happens when you try to navigate to this URL: https://outlook.office.com/mail/inbox ?
Apr 01 2020 06:55 PM
Thanks Kelly,
It is not in the launcher. When I click the link i am given the following message:
cId: BD5F528F7F204405A5DF3D2092ADA4A0 app: Mail st: 500 reqid: null wsver: null efe: SYBPR01CA0054 ebe: SYBP282MB0044 et: ServerError esrc: SessionData err: Microsoft.Exchange.Data.Storage.AccountDisabledException estack: Error: 500 at https://outlook.office.com/mail/inbox:347:10408 at https://outlook.office.com/mail/inbox:347:10466 at async Promise.all (index 0) ts: 2020-04-02 01:49:38Z
Apr 02 2020 12:13 AM
You seem to be confusing Outlook with the mailbox. Specifically, in the web version, the Outlook Web App is only provided to users who have a mailbox in Office 365, that is have an Exchange license assigned to them. You cannot use the Outlook web app to connect to any other mailbox apart from the one given you by your organization, unlike the Outlook desktop app where you can configure say a gmail account.
Best check with your IT folks whether you should be given such mailbox and also query them about the "account is disabled" part.
May 17 2021 12:29 AM