No more able to acces my outlook account . Error "InvalidLicenseException"

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Valued Contributor

I use to access my outlook account without any issue, but today when i try to access it i got this error:-

 

error1.png

 

Also when i check the username (which is also the office 365 admin) inside exchange online i got the following:-

 

e2.png

 

and the user has this license:-

 

e3.png

 

any advice why i can not access my outlook? .. thanks

2 Replies
If you look in more detail the license and apps tab of your user, is Exchange Online checked under apps?

@Andres GorzelanyThanks for your reply...  the checkbox was not checked, so i check it and save the changes, as follow:-

 

ec.png

 

But still i can not access the email.

Second question, as i mentioned i were able to access the outlook yesterday, so what could cause this checkbox to get unchecked?

Thanks