SOLVED

New app launcher / home mixed experience

Highlighted
Contributor

I do not understand how the new home is made accessible to users.

 

I see all possible mixes of home and launcher experiences.

 

I am first release and have classic home and new launcher in Chrome but new launcher and new home in IE;

 

Some users have new home and new launcher in IE even though they are NOT first release.

 

Others have the classic app launcher but the new home.

 

It is really hard to manage change if regular users have updates before first release group.

26 Replies
Highlighted

Yeap, I have seen this and I agree is very inconsistent how the launcher and new home page are being rolled put @Anne Michels can you point us to the right person to talk about this?

Highlighted

Agreed! We have been talking about some of these things here as well. I've got the app gallery, new app launcher and the old office home experience on selective FR.  Changing web browsers for me doesn't make a difference.

 

The new web experiences shouldn't be crossing over to standard users as I understand it.  The Office 365 App launcher is designated as a major update and has 16 days to go (at least) before it goes into general release, according to the Message center.

 

Just tagging @Brian Levenson in case there is anything we are missing! 

Highlighted

Adding @Tom Batcheler and @Bindu Pillai to help with this.

Highlighted

Could not agree more, on my Surface I see all new and on my Windows 10 Desktop I see a mix of the new App Launcher and the old home page. The disconnect in consistency make it difficult to let others know what the changes are or when the are coming. Even if you are using your "First Release Group" in your tenant.

Highlighted
I found that if I kept clicking on it, eventually it turned to the new look and then eventually use my pinned tiles/apps. Not sure why it seems to be so slow at doing this. Even in the same browser, I wasn't seeing tiles or 'apps' that I had just pinned.
Highlighted

The same in our tenant. We use a first release tenant. Most users have the new app launcher, but the appearance of the office.com home-page is 50/50 I would say. And that is the case for more than a week now. 

Highlighted

Now that Thanksgiving is over, I was expecting a reaction from MSFT. From what I read here, I am not the only one affected by this strange behavior.

 

Is it a bug or it is working as expected? It's not the ideal situation when updates are visible outside of first release users before official availability date.

 

Thanks

Highlighted

I wonder if @Mark Kashman or @Chris McNulty have any thoughts or updates on this? We are seeing some pretty big inconsistencies across the board with the new app launcher and portal page regardless of location or Operating System. My tenant has even experienced the same person on different machines seeing different experiences.

Highlighted

It's best if you set expectations by telling your users that Microsoft is consistently inconsistent with everything. Expect nothing intuitive. That way, the one time they do something right, people will be happy. Same behavior here. Thanks again microsoft.

Highlighted

We’re seeing the same thing happen, so at least they’re consistent in that regard. Perhaps this is a kind of A/B testing scheme?

Highlighted

Then, it's A/B/C/D testing. We have all possible combinations ;)

Highlighted

Terrible situation made worse by no response from Microsoft.

Highlighted

If and when they do, they'll say sorry and they'll pinky swear that they'll do better in the future.

Yeah right, hasn't been the case for years.

Highlighted

It is strange that we are left guessing when just a bit of clarity would easily set thing right.  I've used this example and a couple of others in a new post on what could improve situations like this - More precision with Message center.

 

One of the points I've made is that this is a 'major update' and now with 9 days to go until potential GA but we haven't got all the components in place to properly evaluate this change.  This countdown should only begin once everything is ready, not while parts of it are still rolling out to FR or are glitchy.  

 

Hope we hear what's going on soon!

Highlighted

So sorry for the delay in responding to this thread.

While the new Office 365 launcher, Office 365 gallery and the new Office.com are complementary experiences, the gallery and Office.com roll out changes faster than the launcher due to fact that they are stand-alone experiences vs. being integrated across Office 365.

The new Office 365 app launcher is in First Release, which began on 11/7 (see MC 124492). Users in First Release tenants will see the new launcher, regardless of browser and/or OS. We plan to progress exposure to a small % of production before the end of this calendar year. We will notify on the Message Center accordingly when we do. There is an FAQ for the new launcher that we update according to feedback and questions available at this location (an update will be published with additional FAQs early next week). 

 

The new Office 365 gallery is currently available to all users in production. The new Office.com is currently rolling out to a % of the overall user base and is expected to be exposed to 100% of users within a few weeks.  For Office.com, all users will have the same new experience by mid-December. 

Highlighted

This is not what we experience.

 

SAME user will see different Office Home depending on browser (IE vs Chrome).

 

SOME users no mater if they are first release or not will see the new launcher. Others won't.

 

All that started a few days / weeks ago. We are rolling out Office 365 and try to prepare introduction / training content and we cannot.

 

We will tell users that it is a dynamic application and that it will constantly change but some stability or predictability would help.

 

Thanks

Highlighted

I can confirm that something is not well at all with the home page in Office 365. I have identified at least a customer tenant where they see the old App Launcher, but they see a home page that has nothing to see with expected experienceWeird_Home_Page_Office_365.PNG

 

 

And customer is not in First Release....

Highlighted
Solution

I've learned that the flighting for Office.com has some cookie context, so an individual user experience could vary based on machine/browser. We are working to change this mechanism to a true user - based flight moving forward, so the experience for an individual user does not vary.

 

From the O365 app launcher perspective, a user outside of First Release should NOT be seeing the new experience. If you could message me directly with tenant information I am happy to investigate. This is unexpected behavior as the new launcher is only exposed to First Release.

 

Highlighted

First Release is only applicable to the O365 App Launcher exposure. So the above picture with the old / current launcher is expected as this user is not in First Release. 

 

As far as the Office.com version in the picture, this user is part of the % of users that have been flighted to receive the new experience. All users will have the new Office.com by the end of this year, whereas the new launcher will roll out slower, and only enter a small % of production by the end of this year and finish to 100% exposure early next year.

Highlighted
The fact that this is an acceptable solution just further reenforces how anti-customer focused Microsoft is. Seriously, what are you thinking?
Highlighted
Just admit when you've made a mistake.
Highlighted

I have an explication on why it behaves that way. There is not much that can be done to fix the current "mess".

 

The incident is solved but that doesn't mean that the problem is fixed.

 

From what I understand, they know there is a problem and they are working on it. 

Highlighted

As an update, the new www.office.com is now rolled out 100%. This means that your users should no longer be seeing any variation in the experience--regardless of browser cookies. We apologize again for the inconvenience this caused and are evaluating different approaches for major UX revisions in the future.

 

The Office 365 app launcher is still in First Release. We expect to go to a very small % of WW PROD next week, so keep your eye on the Office 365 Message Center for notification of that.

Highlighted
FYI, First Release is obsolete terminology :)
Highlighted

oh yes, I'm not used to "Targeted Release" yet. :) We just published that to the Message Center on Wednesday.

Highlighted

Come see what's new with Office.com and experiences built into Office 365 in the web at Ignite!

Our sessions will build on what we shared last year with the redesign of the O365 app launcher and redesigned office.com and include lots of live demo!


Demo Palooza: Office.com and New O365 web experiences
https://techcommunity.microsoft.com/t5/Microsoft-Ignite-Content-2018/Demo-palooza-Office-com-and-new...


Going beyond the waffle: From search to chat and more, what's new in Office 365 web experiences to power the digital transformation

https://techcommunity.microsoft.com/t5/Microsoft-Ignite-Content-2018/Going-beyond-the-waffle-From-se...