SOLVED

My signature stopped working in OWA

%3CLINGO-SUB%20id%3D%22lingo-sub-2281458%22%20slang%3D%22en-US%22%3EMy%20signature%20stopped%20working%20in%20OWA%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2281458%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20using%20Outlook%20web%20through%20the%20latest%20version%20of%20Edge%20and%20my%20signature%20stopped%20showing%20in%20new%2Freply%20as%20of%20the%2021%2F04.%20It%20only%20comes%20back%20if%20I%20open%20the%20%22settings%22%20area%20click%20on%20%22compose%20and%20reply%22%20and%20close%20the%20window.%20But%20if%20I%20navigate%20away%20from%20emails%2C%20say%20the%20calendar%20and%20come%20back%20it%20goes%20again.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIts%20been%20working%20fine%20for%20years%20and%20its%20starting%20to%20affect%20other%20users%20in%20our%20365%20tenancy%20today.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20ideas%3F%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2281458%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdmin%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EExchange%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOutlook%20Web%20Access%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOWA%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2298466%22%20slang%3D%22en-US%22%3ERe%3A%20My%20signature%20stopped%20working%20in%20OWA%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2298466%22%20slang%3D%22en-US%22%3E%3CP%3ESimilar%20issue%20with%20Chrome%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1033750%22%20target%3D%22_blank%22%3E%40Noel1664%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2301455%22%20slang%3D%22en-US%22%3ERe%3A%20My%20signature%20stopped%20working%20in%20OWA%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2301455%22%20slang%3D%22en-US%22%3EHi%20Learner6009%2C%20Is%20your%20365%20tenancy%20directly%20with%20Microsoft%20or%20through%20another%20provider%3F%20We%20are%20going%20through%20someone%20else.%20Its%20happening%20in%20Edge%20and%20Chrome.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2302269%22%20slang%3D%22en-US%22%3ERe%3A%20My%20signature%20stopped%20working%20in%20OWA%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2302269%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20found%20out%20that%20there%20is%20a%20known%20issue%20with%20the%20signature.%26nbsp%3B%20%22%3CSPAN%3ECurrent%20status%3A%20We've%20determined%20that%20a%20recent%20Outlook%20on%20the%20web%20update%20introduced%20a%20code%20issue%2C%20resulting%20in%20the%20impact.%20We've%20developed%20and%20are%20validating%20a%20fix%20which%20we%20expect%20to%20be%20ready%20for%20deployment%20in%20the%20next%20few%20hours%20and%20complete%20by%20our%20next%20scheduled%20update%20on%20Wednesday%2C%20April%2028%2C%202021.%22%26nbsp%3B%3C%2FSPAN%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1033750%22%20target%3D%22_blank%22%3E%40Noel1664%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

I'm using Outlook web through the latest version of Edge and my signature stopped showing in new/reply as of the 21/04. It only comes back if I open the "settings" area click on "compose and reply" and close the window. But if I navigate away from emails, say the calendar and come back it goes again.

 

Its been working fine for years and its starting to affect other users in our 365 tenancy today.  

 

Any ideas?  

8 Replies

Similar issue with Chrome @Noel1664 

Hi Learner6009, Is your 365 tenancy directly with Microsoft or through another provider? We are going through someone else. Its happening in Edge and Chrome.
best response confirmed by Noel1664 (Occasional Contributor)
Solution

We found out that there is a known issue with the signature.  "Current status: We've determined that a recent Outlook on the web update introduced a code issue, resulting in the impact. We've developed and are validating a fix which we expect to be ready for deployment in the next few hours and complete by our next scheduled update on Wednesday, April 28, 2021." @Noel1664 

Nice move, we suspected some update may had caused this issue in the first place, we were reaching out to see if others were impacted. Thanks for coming back.

@Noel1664 it appears when the option 'add signature to all fwds and replies' is selected, no signature works, neither manually added or automatically.
so removed that option again...

one of the gazillion issues with ms365 which makes me advise googledocs way more than this

I'm continuing to have issues with my signature when using OWA. I thought this was fixed? Any news? Or adjustments I need to make on my end?
Have you tried clearing the cache on the browser? Its fixed now after the above update.
wasting time trying this, not even on another freshly installed browser...