Missing app launcher tiles but only in https://myapps.microsoft.com

[Matt Roccuzzo]

This post may be better suited in the Azure community as the issue is within the https://myapps.microsoft.com page which leads to https://account.activedirectory.windowsazure.com and I can repost it over there but wasn't quite sure where.

Approximately 48 hours ago our employees began noticing SSO app tiles missing from the "myapps" page.  This became steadily worse and now seems to be an issue across our entire O365/Azure tenant with all employees noticing specific app tiles missing.  As far as I can tell the tiles which are missing are only default applications that come with our O365 subscriptions such as Power BI Pro which we have licensed to many users.  All of the 3rd party SSO applications we've configured for Azure SSO integration are still showing.

Oddly all of the app tiles still appear if we use the grid menu under https://login.microsoftonline.com.  We've opened a ticket with O365 support (we have Premier support) but they don't seem to know what to do with it or what team would own the issue and have now even forwarded it over to the Azure Identity services team.

Has this issue come up for others before?  There's been no change to our own environment, no lapse in licensing renewals or employees removed from licensing.  Given the app tiles appear in one place and not the other of course leads me to believe it's an issue on the Microsoft side.

Thank you.

[#2]

Mine seems to be working fine, but if it's affecting multiple users definitely open a support case.

[#3]

To the OP, has there been any resolution for you on this?  It has started to spread across our environment as well.  The apps are available from the 9 box in 365, but missing from MyApps.  Can't seem to figure out why...

[#4]

Unfortunately not.  We've had a ticket open with Microsoft for over a week now.  It took several re-routes of the ticket to eventually reach the correct team and the past several days we just get an update that product engineering is working on the issue(this is also with us having Premier support so response is slow even with this).  We've done step recording traces of the issue as well as provided a temporary test account within our Tenant for MS engineers to use to investigate and test.

For the time being we've redirected all of our employees to either use the app grid menu within the Office365 portal or to just use this direct link https://portal.office.com/myapps

[#5]

Hi Matt, thanks for the reply.  I've been pointing people to the 9 box as well.  I'm finding that it is not the case for all the users, just some.  I can even login as a test user on the same PC I use and see the apps on MyApps, in the same browser type, but they are missing when I login.  Gotta be something in 365 would be my guess.