Microsost Account Problem

%3CLINGO-SUB%20id%3D%22lingo-sub-1478197%22%20slang%3D%22en-US%22%3EMicrosost%20Account%20Problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1478197%22%20slang%3D%22en-US%22%3E%3CP%3Ewhen%20I%20log%20in%20to%20my%20Microsoft%20365%20Business%20account%20in%20OneDrive%2C%20the%20top%20menu%20is%20not%20clickable.%20I%20have%20to%20Return%20to%20classic%20OneDrive%2C%20then%20I%20can%20use%20the%20menu%20but%20as%20soon%20as%20I%20go%20back%20to%20OneDrive%2C%20the%20problem%20occurs%20again.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1478197%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOneDrive%20for%20Business%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1478489%22%20slang%3D%22en-US%22%3ERe%3A%20Microsost%20Account%20Problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1478489%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F566320%22%20target%3D%22_blank%22%3E%40tw33k%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHi%2C%20when%20you%20say%20the%20top%20bar%2C%20do%20you%20mean%20as%20below%20please%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22Screenshot%202020-06-20%20at%2012.46.46.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F199864i38F3BF85BC1A7E87%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20title%3D%22Screenshot%202020-06-20%20at%2012.46.46.png%22%20alt%3D%22Screenshot%202020-06-20%20at%2012.46.46.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1478802%22%20slang%3D%22en-US%22%3ERe%3A%20Microsost%20Account%20Problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1478802%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F616707%22%20target%3D%22_blank%22%3E%40PeterRising%3C%2FA%3E%26nbsp%3Bno...above%20that.%20in%20the%20left%20corner%20are%20nine%20dots%20that%20you%20can%20click%20to%20select%20which%20app%20you%20want.%20if%20I'm%20in%20OneDrive%2C%20I%20cannot%20click%20it%20unless%20I%20switch%20to%20classic%20OneDrive%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1478820%22%20slang%3D%22en-US%22%3ERe%3A%20Microsost%20Account%20Problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1478820%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F566320%22%20target%3D%22_blank%22%3E%40tw33k%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOK%2C%20check%20this%20out%20maybe%3F%26nbsp%3B%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Foffice365%2Ftroubleshoot%2Finstallation%2Fblank-app-launcher-and-menu-bar%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Foffice365%2Ftroubleshoot%2Finstallation%2Fblank-app-launcher-and-menu-bar%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Occasional Contributor

when I log in to my Microsoft 365 Business account in OneDrive, the top menu is not clickable. I have to Return to classic OneDrive, then I can use the menu but as soon as I go back to OneDrive, the problem occurs again. It happens in both Edge and Firefox.

3 Replies
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@tw33k 

 

Hi, when you say the top bar, do you mean as below please?

 

Screenshot 2020-06-20 at 12.46.46.png

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@PeterRising no...above that. in the left corner are nine dots that you can click to select which app you want. if I'm in OneDrive, I cannot click it unless I switch to classic OneDrive

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