May 30 2018 07:36 AM
When I try to sign in to the application, I get an error stating I am not connected to the internet. I am connected and cannot get past this error. I have tried uninstalling and reinstalling the app. No success. Any ideas? Screenshot attached.
Aug 24 2018 05:59 AM
I have the same problem. Were you able to find a solution?
Aug 24 2018 07:00 AM
For me it was an MFA issue. I deleted my corp account and added it back in. Everything worked after that.
Aug 24 2018 08:02 AM
Jan 08 2020 06:36 AM
@Mark Kaplan When you say you "deleted my corp account and added it back in" - What exactly did you do - did you actually delete your entire account and add a new one? If so I can't do that as I'd lose all my emails!
Jan 08 2020 06:39 AM
Jan 08 2020 07:10 AM
@chris_fullproxy I removed it from the client. You have to get it to the point of not caching credentials. If needed, remove the account from the client, uninstall and then reinstall.
Jan 08 2020 07:50 AM
I also faced the same problem recently, So I contact Office 365 support team and raise a ticket. It was quite exhausting process but then my issue was solved. I would recommend you guys to do the same.
Regards,
Lewis
Jan 08 2020 07:58 AM
I resolved the issue myself by doing what I stated above. The issue did not return.
Jul 02 2020 09:04 AM
@Mark Kaplan - The logout / re-login totally fixed it for me as well!