May 18 2022 06:18 AM
May 18 2022 06:18 AM
when i send a mesg from my office to yahoo , the message enter to inbox folder , then after 1min or 2min , the message fall to junk folder , can someone help me with this , or explain to me what going on
May 19 2022 05:41 AM - edited May 19 2022 05:43 AM
I figure I'd chime in on this because yesterday, 5/18/22, I spent a good deal of time searching for anyone who was having this issue.
We started hearing from clients that our mail was being sent to their junk/spam folder. After an hour or so of test mails, I discovered that all mail sent to AOL and Yahoo from Office 365 (and I tested with several different tenants) was ending up in the recipient's Spam folder after a minute or so.
I don't know why this is happening, so I can't offer a fix- but it WAS happening as of 5/18/2022- in case someone else stumbles on this post.
May 19 2022 02:55 PM
May 19 2022 04:42 PM
May 19 2022 05:56 PM
May 20 2022 10:55 AM
The issue is still persisting. I've now submitted feedback from all six of my tenants as you suggested. I have also opened my own ticket (31201762) raising this issue. Hopefully we can get some resolution, or at least get some support traction soon.
May 20 2022 10:56 AM
May 23 2022 09:10 AM
May 23 2022 06:05 PM
I opened a ticket with Microsoft, and as others have stated- they can't do anything. I tried to get someone to push it up the engineering chain... maybe someone high enough at MS knows some contact at Yahoo- but that was a long shot.
Yahoo has no free support, you have to sign up for a subscription for any support request. However, a colleague of mine did have a link to Yahoo's Sender Hub, which I believe is targeted at people trying to remove blacklisted domains from Yahoo blocks.
I entered a ticket here: https://senders.yahooinc.com/contact/ under "Problems Delivering Mails" - I'd encourage you to do the same. While I got something of a generic response that the issue was being investigated, "please try again in a few days," perhaps if enough people complain something actually might get done.
May 23 2022 06:11 PM
May 24 2022 07:03 AM
May 24 2022 07:29 AM - edited May 24 2022 07:29 AM
What I can't understand is how this isn't a "bigger deal"? Microsoft has hundreds of millions of corporate users and Yahoo/AOL still have millions of subscribers. These are companies that do business direct with consumers communicate via email regularly. Presumably Microsoft is hosting thousands of these companies, and Yahoo/AOL are hosting thousands of their customers. I heard of these issues relatively quickly from our (highly) non-technical users- multiple clients were telling our users that "I didn't respond to you, because all of your email is going to Spam." This is a significant business impact.
I am pretty sure its ALL Office 365/Exchange Online and ALL Yahoo/AOL. Microsoft support (out of India) sent email to brand new accounts we created in AOL and Yahoo- and they were moved very shortly to the Spam folder.
I've tested all sorts of email- they are all clean, valid SPF and DKIM... I've sent some encrypted, some not... all to Spam, every time. I can't imagine this is not a systemic issue and is only isolated to a few of us. But then I can't imagine why I can't find any more complaints on "the Google."
May 24 2022 11:29 AM
May 25 2022 07:17 AM
May 25 2022 10:41 AM
May 25 2022 10:50 AM
May 26 2022 05:49 AM
I created a case with Yahoo and I received the following:
Thank you for contacting Yahoo Postmaster.
We understand that your mails are landing in our users spam folder. We'd like to help.
Recently you may have noticed an increase in mail going to the spam folder for senders using Office 365 and other Microsoft products.
We are in the process of addressing this issue and expect it to improve over the next several days. Please have your recipients mark the mail in the spam folder as "not spam" or "ham" and that will help to correct the issue.
Thanks for your patience.
Yahoo Postmaster Team