SOLVED

Maintaining & Installing O365 as an Admin

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Occasional Contributor

Need help fixing and understanding how licensing O365 works. 

I have been installing Office 365 on new PCs for users by logging in as me (an admin) and running a copy of the install file that downloads from Office.com when you click Install Software. I did not realize this was licensing each copy as me. So now I have run into the limit of 5 installs and users are being deactivated. 

When I uninstall O365 on a user's PC and go back to office.com to re-install the only thing they can download and install is Skype for Business. Users are licensed properly & assigned to software properly in the Admin panel.

So how should I be installing Office 365?
I just tried running that install file as a user. It installed, but it's licensed as me again. 

How do I correct licensing & get everyone activated? 

Users run E1 
I'm an E3 user (admin)
Some users are also using the Business Free apps for Bookings and Invoicing apps. 

 

This is from a User's PC (license info redacted)

C:\Program Files\Microsoft Office\Office16>cscript ospp.vbs /dstatus

---Processing--------------------------

---------------------------------------

PRODUCT ID: XXX

SKU ID: XXXd4580

LICENSE NAME: Office 16, Office16O365ProPlusR_Subscription1 edition

LICENSE DESCRIPTION: Office 16, TIMEBASED_SUB channel

LICENSE STATUS:  ---LICENSED---

ERROR CODE: 0x4004FC04 (for information purposes only as the status is licensed)

ERROR DESCRIPTION: The Software Licensing Service reported that the application is running within the timebased validity period.

REMAINING GRACE: 31 days  (46079 minute(s) before expiring)

Last 5 characters of installed product key: ABCDE

---------------------------------------

PRODUCT ID: XXX

SKU ID: XXX18b6

LICENSE NAME: Office 16, Office16SkypeforBusinessEntryR_PrepidBypass edition

LICENSE DESCRIPTION: Office 16, RETAIL(Free) channel

LICENSE STATUS:  ---LICENSED---

ERROR CODE: 0x4004FC05 (for information purposes only as the status is licensed)

ERROR DESCRIPTION: The Software Licensing Service reported that the application has a perpetual grace period.

Last 5 characters of installed product key: HFGHIJ

---------------------------------------

---------------------------------------

---Exiting-----------------------------



5 Replies
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Best Response confirmed by Bionicjoe (Occasional Contributor)
Solution
Unfortunately E1 doesnt include the Office 365 proplus installs! Only online versions of them:

https://products.office.com/sv-se/business/office-365-enterprise-e1-business-software

You can distribute the installation in different ways! See here:

https://docs.microsoft.com/en-us/deployoffice/plan-office-365-proplus

But any user (with correct license) can log in as themselves and click install on up to 5 devices!

If this limit is reached, or you activated them unpurposelly, you can deactivate the licenses on devices:

(At the end)
https://www.uwec.edu/kb/article/uninstalling-office-and-deactivating-licenses/
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Thanks. The first page took me to where I could buy O365 in Kroners. LOL

 

I did get a package created and can install it from a local share. That's great, and I think it will work better in the future. 

However my local install on  my PC is still not licensed properly. When I go to the portal 

 

I deactivated one install from a user's PC. 
Now when I have 4 installs under my account on the admin portal. 
I installed from my image, but still only see 4 installs. And when I check my license with the tool it still says I am in the timebased period. 

 

I'm going to head over to the user's PC, uninstall, and reinstall with the package. Just to see where I get from there. 

 

@adam deltinger 

 

 

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@Bionicjoe as per what @adam deltinger said, the package doesn't matter/isn't the issue here, it's that all your users only have E1 licenses. An E1 license doesn't include the desktop application license, so no matter how you install it on their machine, they won't be licensed. an E3 (or higher) or the Office 365 ProPlus license is required for them to be able to have/license the desktop applications.

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Yeah! You need to buy a license that includes the desktop apps
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Thanks for the replies. 
I was not here last year when the licenses were purchased, and had no idea E1 meant web apps only. 

That answers my question, but now I have a whole new set of problems. LOL *crying*

 

 

@adam deltinger