Jun 29 2022 05:31 AM
Jun 29 2022 05:31 AM
Hi all, i have an issue with 1 of my users, hes an approver on couple of DDL mail addresses, and until a few days ago he could approve or reject emails to those ddls without issues.
I'm not sure what changed but now instead of being able to press approve or reject he gets VOTE (picture 1, picture 2 is what he should be getting) option with approve and reject. The issue is whichever option he chooses nothing happens...And it's up to other approvers we have set up to ether approve or reject emails instead. I've tested it with a new ddl that i created and put him as the approver on it, and he gets the same issue, no matter what ddl and who is the sender, and what is in the mail itself...
I've been googling for the last few days but can't find the solution. Hes the only user with this issue, everyone else get the normal options when deciding to let the email thru or reject it. Anyone had this issue? Could it be a preview/test option that somehow got turned on for him? I'm out of ideas...
Jun 30 2022 02:20 AM
Jun 30 2022 02:28 AM
yep thats the same issue as mine, only i have it with only 1 user. For a test I gave myself the ability to open his email, and i can do approve/reject on mails he gets without issue, so i think it's an issue with the user profile or something. I did a call with microsoft support, and they said they will look into it deeper, couldn't find the solution directly.
Jun 30 2022 07:16 AM
I am so pleased it's not just me. I have the same issue so I am wondering if it is becoming a known problem. I have MS support on the case at the moment and will send them this link as this is a better explanation of the situation.
Jun 30 2022 07:29 AM
Jun 30 2022 10:30 AM
Same thing is happening for me. The vote option comes up and I click approve but nothing happens. Does anyone have a resolution for this yet?
Jun 30 2022 02:46 PM
We are experiencing this with one of our supported users as well. It is only with a single account and not with all the approvers on the Distro List.
Please update here and let us know if/when a solution is made known.
Jul 07 2022 07:54 AM
We are also having the vote issue. Hopefully Microsoft gets to the bottom of it soon. If anyone hears of a fix or any updates, please post in this thread.
Jul 07 2022 08:07 AM
@RM-VG Our workaround has been to set up the approver's email on Outlook Desktop. We are able to approve via Outlook Desktop (Windows) only. I've never been able to approve via Outlook mobile but have recently not been able to approve via OWA. Hope that provides a workaround.
Jul 07 2022 12:41 PM
Jul 08 2022 07:00 AM
I tried the desktop Outlook and isn't working there for us either. Hopefully they find a fix. We had a couple other issues show up this past week with o365 and still trying to get them resolved.
Jul 08 2022 07:05 AM
I still have the Tech support looking at it, hopefully they will be able to get to the bottom of it and I will share any info I get. At the moment I have had to send a 'fiddlercap' capture recording and they are now looking at source code and contact logs etc. It is annoying as I have been unable to forward genuine emails and have literally had to send screengrabs of the email to recipients@RM-VG
Jul 10 2022 06:45 AM
Jul 12 2022 08:10 AM
Jul 13 2022 06:58 AM
Jul 13 2022 07:06 AM
Jul 21 2022 07:19 AM
Hello, @MEDO11, your case is common and a lot of users face it.
First I suggest you do this: Outlook online -> Settings -> Arrange message list -> select "Group into conversation". Users on Reddit post about this as one of the workarounds in your case.
Of course one of the evident answers is to contact the Microsoft Support team, but you don't need me to tell you this.
Important information for Microsoft 365 administrators and keeping the organization's data recoverable can be found here.