Jun 22 2020 12:31 AM
Can someone explain us how customer lockbox works under mixed licensing? For example: We have 99 M365 E3 licences and one M365 E5 license. In this situation there will be only one user/admin (which have M365 E5 license) able to turn on and off lockbox feature and also approve requests? Others users with E3 licence can´t turn lockbox feature on or off or approve requests despite they are global admins?
Jun 22 2020 02:00 AM
Solution
Take a look at this - https://itblog.ldlnet.net/wp-content/uploads/2019/06/Guide-to-MS-O365-Licensing.pdf - it explains the tenant level feature guidance in relation to licensing.
Global Administrators and Customer Lockbox Access Approvers can approve Customer Lockbox access requests from Microsoft.
Tenant level services can be very tricky when it comes to licensing. By the letter of the law, you probably should have an M365 E5 licence for every user in your tenant if you are using this feature. It will work if you only have one though.
A very dangerous grey area in my opinion. Same issue occurs with the features of O365 ATP. They are activated at a tenant level, but all users should be appropriately licensed to benefit from the features.
Jun 22 2020 02:15 AM
Jun 22 2020 03:13 AM
@PeterRising Thank you. You helped me a lot.
Jun 22 2020 02:00 AM
Solution
Take a look at this - https://itblog.ldlnet.net/wp-content/uploads/2019/06/Guide-to-MS-O365-Licensing.pdf - it explains the tenant level feature guidance in relation to licensing.
Global Administrators and Customer Lockbox Access Approvers can approve Customer Lockbox access requests from Microsoft.
Tenant level services can be very tricky when it comes to licensing. By the letter of the law, you probably should have an M365 E5 licence for every user in your tenant if you are using this feature. It will work if you only have one though.
A very dangerous grey area in my opinion. Same issue occurs with the features of O365 ATP. They are activated at a tenant level, but all users should be appropriately licensed to benefit from the features.