Mar 31 2021
- last edited on
Feb 01 2023
As seen on Spiceworks we and many other organizations are seeing this issue in the last few months:
Scroll down to the last 4 weeks and more and more people are seeing this. Consistently the Web version is fine but the local version stops updating these folders. A delete of the outlook profile or OST fixes the issue for about a day and then it returns.
Tech support just runs people through the same steps over and over again, remove users from the group, re-add them. I like the person on Spiceworks had the same walkthrough. It doesn't last, this is an Outlook client issue.
MS can you please acknowledge this as spicehead-7egyy stated in that Spiceworks thread.
Apr 08 2021 08:15 AM
Apr 08 2021 08:24 AM - edited Apr 08 2021 08:25 AM
Thanks conorc26 so much for your reply. :)
I have also raised a ticket (on March 31st) for our tenant and have not heard back from MS at all. As you said we get the same steps from the old support script and have done them multiple times for multiple users and it simply doesn't last.
I am very confident this is a bug with the local client version of outlook. We have the latest version of it, we have tried
The one and only workaround that works so far has been have the users use Outlook Web.
So I agree, MS needs to escalate this.
Apr 08 2021 08:28 AM
Apr 13 2021 01:14 PM
Apr 14 2021 06:43 AM
Apr 18 2021 09:32 PM
We turned on MODERN AUTHENTICATION as described by ryanhedlof in the Spiceworks thread
We did it about 3 hours ago, and it did fix the Groups mailbox sync issue for our client.
It is still early days, but nothing else has gone bump... yet...
Apr 23 2021 06:35 AM
Jul 05 2021 03:33 AM
May 04 2022 03:43 PM
Were you able to come up with a solution, @RuthRushton? Or anyone? Several of our users are noticing their group folders in the Outlook for Windows client are not syncing with the server (up and down). All updates are installed and Modern Authentication is on. I really don't want to have to delete and recreate everyone's profiles if that isn't a viable and long-term solution. Any help and guidance would be appreciated.
May 05 2022 01:16 AM
Hi @Kennard1969 - I didn't find a solution though it does look like my folders now all update ok?!
Good luck, sorry I can't be more help.