Litigation hold on and Mailbox reached mailbox quota

%3CLINGO-SUB%20id%3D%22lingo-sub-389804%22%20slang%3D%22en-US%22%3ELitigation%20hold%20on%20and%20Mailbox%20reached%20mailbox%20quota%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-389804%22%20slang%3D%22en-US%22%3E%3CP%3EScenario%3A%20Litigation%20hold%20on%20and%20Mailbox%20reached%20mailbox%20quota%2C%20users%20cannot%20send%20mails.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETo%20re%20enable%20mail%20send%2Freceive%20%2C%20must%20turn%20off%20Litigation%20hold%20first%20and%20purge%20mailbox%20dumpster.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIs%20this%20the%20best%20practice%3F%20why%20can't%20we%20purge%20if%20litigation%20is%20on%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-389804%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EExchange%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-390170%22%20slang%3D%22en-US%22%3ERe%3A%20Litigation%20hold%20on%20and%20Mailbox%20reached%20mailbox%20quota%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-390170%22%20slang%3D%22en-US%22%3E%3CP%3EPeople%20at%20my%20office%20are%20constantly%20running%20into%20this%20same%20error.%26nbsp%3B%20The%20size%20of%20the%20mailbox%20is%20an%20issue.%26nbsp%3B%20You%20may%20need%20to%20use%20%3CSHIFT%20del%3D%22%22%3E%20do%20delete%20some%20of%20the%20older%20messages%20then%20go%20into%20control%20panel%20mail%20icon%20and%20run%20compress%20on%20the%20account%20you%20are%20looking%20to%20use.%26nbsp%3B%20If%20the%20account%20is%20locked%20because%20your%20sys%20admin%20locked%20you%20out%20then%20you%20will%20need%20to%20ask%20them%20to%20open%20it%20up%20good%20luck.%3C%2FSHIFT%3E%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F61448%22%20target%3D%22_blank%22%3E%40Marvin%20Oco%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-390079%22%20slang%3D%22en-US%22%3ERe%3A%20Litigation%20hold%20on%20and%20Mailbox%20reached%20mailbox%20quota%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-390079%22%20slang%3D%22en-US%22%3E%3CP%3EHolds%20have%20their%20own%20separate%20quota%20(the%20RecoverableItems%20subtree%20quota)%2C%20if%20you%20have%20reached%20that%20quota%20you%20can%20open%20a%20support%20ticket.%20Or%20clean%20it%20up%20a%20bit%20as%20detailed%20here%3A%26nbsp%3B%3CFONT%20style%3D%22background-color%3A%20%23ffffff%3B%22%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2FExchange%2Fpolicy-and-compliance%2Frecoverable-items-folder%2Fclean-up-deleted-items%3Fview%3Dexchserver-2019%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2FExchange%2Fpolicy-and-compliance%2Frecoverable-items-folder%2Fclean-up-deleted-items%3Fview%3Dexchserver-2019%3C%2FA%3E%3C%2FFONT%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EIf%20you%20have%20reached%20the%20primary%20mailbox%20quota%2C%20best%20move%20some%20items%20to%20the%20Archive.%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Super Contributor

Scenario: Litigation hold on and Mailbox reached mailbox quota, users cannot send mails.

 

To re enable mail send/receive , must turn off Litigation hold first and purge mailbox dumpster.

 

Is this the best practice? why can't we purge if litigation is on?

2 Replies
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Holds have their own separate quota (the RecoverableItems subtree quota), if you have reached that quota you can open a support ticket. Or clean it up a bit as detailed here: https://docs.microsoft.com/en-us/Exchange/policy-and-compliance/recoverable-items-folder/clean-up-de...

 

If you have reached the primary mailbox quota, best move some items to the Archive.

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People at my office are constantly running into this same error.  The size of the mailbox is an issue.  You may need to use <SHIFT DEL> do delete some of the older messages then go into control panel mail icon and run compress on the account you are looking to use.  If the account is locked because your sys admin locked you out then you will need to ask them to open it up good luck.

@Marvin Oco