Apr 23 2021
08:12 AM
- last edited on
Feb 01 2023
11:01 AM
by
TechCommunityAP
Apr 23 2021
08:12 AM
- last edited on
Feb 01 2023
11:01 AM
by
TechCommunityAP
Dear Forum,
Yesterday i was checking some users in our tenant that have a few licenses properties assigned to their name. Out all of the options the most important one would be(for us in this case) Microsoft 365 Business Basic, which in our case would grant us email capabilities. Some users have additional features assigned to them such as Power Bi, Microsoft Power Automate Free and Dynamics 365 Customer Voice Trail. But seeing that a few of these users don't use the additional features i have removed, Dynamics and power Automate and left Microsoft 365 Business basic and Power BI.
After doing so the users were unable to get emails, and checking within admin center i have noticed that these users did not have a mailbox assigned to their names any longer.
What i could have concluded from a few forum posts, the easiest solution was to remove all the licenses, wait 15 minutes and reactivate the license for the users again.
We have a hybrid environment where our AD is being synced using ADsync and our mailexchange is on-premise. we migrated 90% of all users to O365 and the designated users none of them are created on the on-premise exchange.
This worked but my question is why is this happening and what could be the reason this is happening?
And if i remove a user's mailbox how long before microsoft actually removes the mailbox from my tenant?
Apr 23 2021 11:11 AM
Apr 29 2021 05:27 AM