Latest W10 Update stops Word

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Occasional Visitor

Microsoft applied the latest Insider Update (18305 181213-2133).  After the update, I can no longer sync my Word files with OneDrive to make them available at home.  Try to open the file, remotely or locally, and Word starts up them crashes.  Excel and Powerpoint work fine. 

 

I've reinstalled O365 - no change. 

Any ideas, other than wait for the next update which will hopefully fix it. 

1 Reply
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Hi,

 

Can you check the Windows event log (Application) and see if it logs the crash? Perhaps there is some more info in the log. 

 

You can also check if you have any Add-ins installed that may be incompatible with the newest update.

 

You could also run SaRa to do a diagnostics check on your programs (https://diagnostics.outlook.com/#/) 

(The link says Outlook but its for all Office programs)