Jan 19 2021 06:36 AM
We've been using the mail flow rule to 'Encrypt any message where the body contains the word...'" to encrypt emails for some time. By using the string "encrypt#", and multiple derivatives, we've been able to encrypt emails as needed. This suddenly stopped working last month. I've tried deleting and recreating the rule and it still won't work. We are a non-profit mental health organization and this ability is critical to our operation. Has something changed?
Help, please.
Jan 19 2021 09:14 AM
Hard to guess without having access to your tenant. Have you checked the message trace (detailed) logs? They will give you information whether a given message was processed by your rule, so you know whether you need to adjust the conditions, or it's failing the action, etc.
Jan 19 2021 10:33 AM
Jan 19 2021 11:48 AM
@Vasil Michev It processes the rule. Just not the encryption part of it.
Jan 19 2021 11:52 AM
Yes, we are using Legacy OME. I believe I stumbled upon this link in my many searches. I'm going to explore it further, again, though. I've tried so many things I honestly don't remember. It is odd that it had been working fine for several years and then suddenly stopped last month.
Thanks for the response.
Jan 19 2021 12:46 PM
Vasil, I did a message trace on a test email just to verify. The encrypt transport rule is firing.