SOLVED

Issues with dragging docs into Outlook messages

%3CLINGO-SUB%20id%3D%22lingo-sub-2088577%22%20slang%3D%22en-US%22%3EIssues%20with%20dragging%20docs%20into%20Outlook%20messages%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2088577%22%20slang%3D%22en-US%22%3E%3CP%3EHi%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESeveral%20of%20our%20users%20are%20experiencing%20an%20issue%20when%20dragging%20pdfs%20and%20Excel%20files%20into%20Outlook%20messages.%20This%20worked%20fine%20until%20about%203%20weeks%20ago.%20We%20are%20using%20Office%20365%20on%20the%20monthly%20update%20channel.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAfter%20pasting%20the%20file%20into%20Outlook%20if%20they%20try%20and%20open%20the%20file%20from%20Outlook%20they%20get%20the%20following%20message%20'The%20operation%20failed.%20An%20object%20cannot%20be%20found.'.%20The%20document%20still%20opens%20from%20it's%20original%20location%20without%20any%20issues.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20tried%20recreating%20the%20profile%20and%20that%20seemed%20to%20resolve%20the%20issue%20for%20a%20day%20or%202%20but%20then%20returned.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2088577%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20Apps%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EProPlus%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2090505%22%20slang%3D%22en-US%22%3ERe%3A%20Issues%20with%20dragging%20docs%20into%20Outlook%20messages%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2090505%22%20slang%3D%22en-US%22%3EAny%20chance%20you%E2%80%99re%20using%20the%20Mimecast%20plug-in%3F%3CBR%20%2F%3E%3CBR%20%2F%3EIf%20yes%2C%20update%20it.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2097872%22%20slang%3D%22en-US%22%3ERe%3A%20Issues%20with%20dragging%20docs%20into%20Outlook%20messages%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2097872%22%20slang%3D%22en-US%22%3EWe%20are.%20Thanks%20for%20the%20suggestion.%20Will%20give%20that%20a%20go%20today%3C%2FLINGO-BODY%3E
Contributor

Hi

 

Several of our users are experiencing an issue when dragging pdfs and Excel files into Outlook messages. This worked fine until about 3 weeks ago. We are using Office 365 on the monthly update channel.

 

After pasting the file into Outlook if they try and open the file from Outlook they get the following message 'The operation failed. An object cannot be found.'. The document still opens from it's original location without any issues.

 

I've tried recreating the profile and that seemed to resolve the issue for a day or 2 but then returned.

 

Thanks

3 Replies
best response confirmed by marky79 (Contributor)
Solution
Any chance you’re using the Mimecast plug-in?

If yes, update it.
We are. Thanks for the suggestion. Will give that a go today

Just checked one of the problem machines and the Mimecase plugin is saying that it's up to date so that doesn't appear to the issue here @BinaryWeapon