Aug 16 2022 02:24 AM
Aug 16 2022 02:24 AM
We have a user whereby she us trying to view her own Calendar inbox. but is getting the error "All Calendars are hidden.
Have tried to uninstall app and re-isntall didn't work
Have tried to open OWA web calendar and make sure time zone and langauge is set correctly ( they are)
Aug 16 2022 11:46 PM
Aug 17 2022 12:53 AM - edited Aug 17 2022 01:42 AM
We have the exact same problem with multiple users in our organization, starting a couple of weeks ago. Until now, we have had a single Android device and the rest is iPhones/iPads. Our devices are enrolled in Microsoft Intune, some are personally-owned devices installed with Company Portal, and some are enrolled with Apple Business Manager/Samsung Knox, and synced to Intune.
This is what we have tried so far:
Removed native Exchange account and other local mail accounts
Reset outlook account
Deleted outlook account
Uninstalled Outlook app and re-installed
Checked correct time zone
Updated Outlook app and OS
Both Outlook Desktop and Outlook Online, works fine. The user can sign into another device, which also works fine. Seems to be device specific.
A complete wipe of the device will make it work.
Aug 17 2022 03:45 AM
Aug 17 2022 03:56 AM
Aug 17 2022 04:01 AM - edited Aug 17 2022 04:36 AM
Are your phones controlled by any MDM? If not, we maybe can exclude that part from our side.
Have you tried on the iPhone reset options, resetting all settings on the device? Not a completely wipe, but just clearing the settings? Think the solution shall be found in a setting somewhere...
Aug 17 2022 10:40 AM
@Tiemen_de_Wilde I'm afraid not :(
Yes, we do use app protection policies, but at the moment only blocks if device is rooted or user is disabled, and only warning when not updated or passwordless. We manage ruffly 8-9.000 devices, but untill now, the problem has been seen on only 7-8 devices. Most of them solvable, by doing what I mentioned earlier. The rest we can not figure out :(
Aug 21 2022 10:42 PM
Aug 21 2022 11:39 PMSolution
Aug 22 2022 12:34 AM - edited Aug 22 2022 12:35 AM
It sure works excluding the affected users from our app protection policy :)
The article you posted, is dated august 4th, and the latest Outlook update (4.2232.0) is from august 15th. Hope MS soon will provide a new update for outlook, compatible with the new apple sdk.
Aug 22 2022 02:11 AM
I am unable to test now due to q holiday if you get it working by disabling protection policies. Does the problem comes back when you enable it again for this user?
Aug 22 2022 03:23 AM
Aug 22 2022 05:16 AM
I'v testet it on 3 users.
Worked on one user, I'll try to enable the policey again to see if it still works.
But din't work on 2 other users, maybe the policey havn't applyed for them yet?
Is there a way to check that?
Aug 22 2022 05:26 AM