Incorrect password Office 365

%3CLINGO-SUB%20id%3D%22lingo-sub-518640%22%20slang%3D%22en-US%22%3EIncorrect%20password%20Office%20365%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-518640%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EI%20am%20having%20a%20problem%20in%20my%20office%20365%20sharepoint%2C%20I%20share%20with%20a%20guest%20user%2C%20it%20creates%20the%20password%2C%20when%20it%20reboots%20the%20computer%20displays%20the%20message%20that%20the%20password%20is%20incorrect%2C%20however%20it%20is%20correct.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-518640%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-533187%22%20slang%3D%22en-US%22%3ERe%3A%20Incorrect%20password%20Office%20365%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-533187%22%20slang%3D%22en-US%22%3E%3CP%3EGet%20them%20to%20try%20'in%20private'%20mode%20as%20they%20might%20be%20signing%20in%20with%20another%20account.%20Also%20they%20might%20have%20both%20a%20Microsoft%20account%20and%20a%20Work%20account%20on%20the%20same%20email%20address%20and%20they're%20trying%20to%20sign%20into%20the%20wrong%20one%20-%20can%20change%20the%20Microsoft%20account%20following%20this%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fwww.adamfowlerit.com%2F2017%2F01%2Fremove-microsoft-account-work-account%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.adamfowlerit.com%2F2017%2F01%2Fremove-microsoft-account-work-account%2F%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Occasional Visitor

I am having a problem in my office 365 sharepoint, I share with a guest user, it creates the password, when it reboots the computer displays the message that the password is incorrect, however it is correct.

1 Reply
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Get them to try 'in private' mode as they might be signing in with another account. Also they might have both a Microsoft account and a Work account on the same email address and they're trying to sign into the wrong one - can change the Microsoft account following this https://www.adamfowlerit.com/2017/01/remove-microsoft-account-work-account/