In Outlook online Attaching a file from Sharepoint fails

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Occasional Visitor

 

Hi All,

 

I wonder someone could help to resolve the following issue in Online version of Office 365 Outlook.

This happens when my client logs in to his company Office 365  account.

All he wants to do is attach a document from SharePoint drive.

 

He opens the Outlook in Office 365

Opens new email

Clicks 'Attach' and selects ‘Browse cloud locations’

On the left he chooses ‘Groups’

The SharePoint share shows on the right

Clicks on the SharePoint share

The program flicks back to the New message dialog box. Then on he can't click 'Attach' and select attachment options any more. It is as if Outlook partially crashed.

He has to go out of Outlook and reopen it to get going again. 

But he can access SharePoint files through Word or Excel without an issue.

 

The above procedure works fine for my company domain and I can select and attach files in Outlook without an issue.

 

Any ideas?

 

Thanks in advance.

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