Aug 10 2021 04:22 PM
Aug 10 2021 04:22 PM
Outlook 365 only shows Inbox emails. There's no MENU to select from. How do I select File and see a list of the options????
I'm trying to STOP the email alerts popping up on my laptop each time I get a new email.
File, Options, Mail, Message Arrival......is where I'm supposed to go to stop these alerts.
Can someone tell me in the plainest English what I'm supposed to do?
Aug 12 2021 07:16 AM
See attached. All I have is the list of emails in the inbox and absolute nothing at the top that allows me to choose "File" or any of the other tabs I'm normally accustomed to in Outlook mail.
I'm trying to correct the fact that I get a pop up screen notifying me of new emails.....I want to turn that off.
Thank you for your help.
Aug 12 2021 08:39 AM
Ok cant quite tell much from that screenshot but it may be a hidden ribbon. Bring your mouse to the very top of the screen whilst in Outlook and you're looking for icons that look like this, likely in the top right (attached image below).
If they appear, hit the small box icon with an arrow inside it and change it from "auto-hide ribbon" to "show tabs and commands".
Aug 13 2021 07:34 AM
Aug 13 2021 07:52 AM
Aug 13 2021 08:00 AM
Ok! Easiest way to see if Outlook is the one running is to hit the Windows Key (bottom left of the keyboard, next to the Ctrl key) and type "Outlook" into the search bar. It should look like this:
Select it with your mouse (or hit enter) and it should then load (might ask you to login with your normal Office name and password).
If you get to that stage and it opens Outlook fine but then says your subscription isn't active at the top of the screen or something similar, let me know and I can probably run you through how to sign out of the other laptops that have Office on them.
There's probably a microsoft number you could ring but it may take ages on hold and they might not be able to help. I believe the "Synchronizing" you're seeing is Outlook basically looking for new mail to update and syncing with their servers. It can take a while when you first launch Outlook but after it "finishes" it should only sync every 30 minutes or so.