I can't open PowerPoint and Excel files

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Occasional Visitor

hello, I'm having trouble opening Powerpoint and Excel files on windows app installed on my local machine, but it's working perfectly on web version using the same file, both files in PowerPoint or Excel are working fine, I'll be sending the image error attached.Diogo aLves powerpoint error.png 

2 Replies
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@EdivaldoTI Hello! You've posted your question in the Community Discussion space, which is intended for discussion around the Tech Community website itself, not product questions. I'm moving your question to the Office 365 space - please post Office 365 questions here in the future. 

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@EdivaldoTI 

 

Did you try an Online repair.. or check if latest windows updates are installed..?

 

What is the event Id generated once the app crashes...?

 

Thanks

 

Robin Nishad