i can`t Office 365 configuration in outlook 2013 & 2016

[Sai Arun Prasath M]

I tired to config office 365 account in outlook 2013,2016 on AD user account but unfortunately i can`t and i used auto discover tool also

kindly help me to configure  very urgent...............!

[#2]

Hi Sai,

What is your scenario and configuration ?

[#3]

i tired to configure office 365 login in outlook on AD User ID.its automatically discover username but cannot configure in pc on outlook app(2013 & 2016) and i tired manually configured its also finally error occurred 

kindly find the attachment error snap.........? 

[#4]

Hi Sai,

Can you test in https://testconnectivity.microsoft.com/ to see what is the error (In Office 365, Outlook autodiscover ?

[#5]

hi Nuno,

         i tired this https://testconnectivity.microsoft.com/  test but there is also error occurred kindly find the attachment  

[#6]

Hi Sai,

You have any problem on your firewall that receives the autodiscover url, you need to troubleshoot that issue to correct the configuration of Outlook.

[#7]

hi Nuno

 I checked firewall side there opened https 443 port at any level but that also not giving hand to solve this issue 

jst Now tired 

    In Outlook Username Discover automatically and Network connection established but did not search the domain

[#8]

Hi Sai,

For this kind of problem you have a cname pointing to Office 365 autodiscover. Please create a support ticket on Office 365 portal.

[#9]

Hi Nuno,

Its trouble has particular pc and User`s remaining User Id configured has fine.i tired all steps in whatever i know as per my knowledge but no use

[#10]

Hi Sai,

Can you verify the UPN of that user and test it on other PC ?

[#11]

I would recommend running the Office Configuration Analyzer Tool (OffCAT). This will look at your Outlook and other office cliane amd verify configuration, connectivity. I think that you will find it very helpful.

https://support.microsoft.com/en-us/help/2812744/office-configuration-analyzer-tool-offcat-informati...