I am looking for information on integrating a (voice) chatbot with Microsoft Telephony.

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New Contributor

Hi,

 

If this is not the right community, please let me know, I have some integration questions regarding Office 365 Telephony and Digital Assistants

 

I have questions like

 

Can we do our own Speech To Text (for foreign languages) ?
Can we assign a phone number to a chatbot ?
Can the chatbot transfer the call to another phonenumber ?
Can we do our own Text To Speech (again for foreign languages) ?


I hope you can point me in the right direction

 

3 Replies
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Haven't done it myself, but technically this seems feasible. What you're looking for appears to be a custom IVR solution, in which case you can refer to the flow here: https://azure.microsoft.com/en-in/solutions/architecture/interactive-voice-response-bot/

 

For custom Speech to Text, check out:

https://azure.microsoft.com/en-in/services/cognitive-services/speech-to-text/

https://azure.microsoft.com/en-in/services/cognitive-services/custom-speech-service/

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Thanks, 

I see Skype as the entry point in this architecture, is that equivalent to the Office365 telephony solution ?

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