How to escalate a ticket

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Occasional Visitor

I have been stuck and I feel like I'm not getting any feedback or help. This issue I am having is becoming higher and higher priority as more and more users are being affected. I have have two related tickets and the first agent still hasn't responded and the second agent keeps ghosting me, so i have no idea what's going on. Is there a way to escalate these tickets an

2 Replies
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Tell them that is affecting production users, business productivity - also get in touch with there managers, and secondary team mates - contact information is usually in the email @mattm1175 

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@mattm1175 

 

Actually you can. Ask them to escalate the issue to a Lead or an L@ who could help you.

 

Regards

 

Robin Nishad