Home

How to disable two-step verification for all users

%3CLINGO-SUB%20id%3D%22lingo-sub-1041618%22%20slang%3D%22en-US%22%3EHow%20to%20disable%20two-step%20verification%20for%20all%20users%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1041618%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20purchased%20Office%20365%20Business%20plan.%3C%2FP%3E%3CP%3EAnd%2C%20sign%20in%20with%20new%20registered%20user%2C%20I%20see%20the%20following%20dialog%20%22More%20information%20required%22%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F159546iF552826EB57F8225%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22clipboard_image_0.png%22%20title%3D%22clipboard_image_0.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESo%2C%20I%20want%20to%20disable%20this%20behavior.%3C%2FP%3E%3CP%3EHow%20to%20do%20it%20%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20following%20are%20what%20I%20have%20tried%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3COL%3E%3CLI%3E%26nbsp%3BTurn%20off%20Modern%20authentication%20at%20Admin%20center%20(This%20is%20not%20work).%3CBR%20%2F%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F159551i2AA226ABC5ED550A%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22clipboard_image_1.png%22%20title%3D%22clipboard_image_1.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FLI%3E%3CLI%3EDisable%20Multi-factor%20authentication%20(This%20is%20not%20work).%3CBR%20%2F%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F159554iE757844C8B897659%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22clipboard_image_2.png%22%20title%3D%22clipboard_image_2.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FLI%3E%3CLI%3EAdd%20IP%20addresses%20to%20a%20trusted%20location%20(This%20is%20not%20work).%3CBR%20%2F%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F159557i8A865622D3212EAC%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22clipboard_image_3.png%22%20title%3D%22clipboard_image_3.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FLI%3E%3C%2FOL%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1041618%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1041976%22%20slang%3D%22en-US%22%3ERe%3A%20How%20to%20disable%20two-step%20verification%20for%20all%20users%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1041976%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F157911%22%20target%3D%22_blank%22%3E%40null%20%E5%A5%A5%E6%9D%91%3C%2FA%3E%26nbsp%3Bdoes%20this%20happen%20to%20all%20users%2C%20or%20only%20with%20the%20(admin)%20account%20that%20was%20created%20when%20you%20registered%20for%20the%20tenant%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20this%20happens%20only%20with%20the%20admin%20account%2C%20check%20the%20Conditional%20Access%20policies%20from%20%3CA%20href%3D%22https%3A%2F%2Fportal.azure.com%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fportal.azure.com%3C%2FA%3E.%20The%20%22Baseline%20policy%3A%20Require%20MFA%20for%20admins%22%20might%20be%20enabled%20by%20default%20for%20new%20tenants.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1042507%22%20slang%3D%22en-US%22%3ERe%3A%20How%20to%20disable%20two-step%20verification%20for%20all%20users%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1042507%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20looks%20like%20the%20self-service%20password%20reset%20feature%2C%20not%20MFA.%20Read%20here%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fazure%2Factive-directory%2Fauthentication%2Fhowto-sspr-deployment%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fazure%2Factive-directory%2Fauthentication%2Fhowto-sspr-deployment%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1043101%22%20slang%3D%22en-US%22%3ERe%3A%20How%20to%20disable%20two-step%20verification%20for%20all%20users%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1043101%22%20slang%3D%22en-US%22%3E%3CP%3EHello%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F5953%22%20target%3D%22_blank%22%3E%40Nestori%20Syynimaa%3C%2FA%3E%20%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%20for%20your%20reply.%3C%2FP%3E%3CP%3EThis%20behavior%20happens%20with%20all%20users%20(not%20only%20admin).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20plan%20is%20Office%20365%20Business%20(Is%20this%20Azure%20AD%20free%20plan%3F).%20So%2C%20my%20conditional%20access%20policy%20is%20empty.%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F159665iB60A645041FF6593%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22clipboard_image_0.png%22%20title%3D%22clipboard_image_0.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20following%20is%20the%20screen%20of%20Security%20Baseline.%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F159666iE63D215C8019B7DB%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22clipboard_image_1.png%22%20title%3D%22clipboard_image_1.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1043115%22%20slang%3D%22en-US%22%3ERe%3A%20How%20to%20disable%20two-step%20verification%20for%20all%20users%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1043115%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F58%22%20target%3D%22_blank%22%3E%40Vasil%20Michev%3C%2FA%3E%20%2C%3C%2FP%3E%3CP%3EThank%20you%20for%20your%20reply.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20checked%20my%20SSPR%20settings.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESSPR%20enabled%20option%20is%20None.%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F159667i7134F7550FE5C075%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22clipboard_image_0.png%22%20title%3D%22clipboard_image_0.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAuthentication%20methods%20only%20Email%20is%20selected.%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F159668i6811E45FCAC700C2%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22clipboard_image_1.png%22%20title%3D%22clipboard_image_1.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERegistration%20is%20No.%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F159669i3D1D8CBC47AB3207%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22clipboard_image_2.png%22%20title%3D%22clipboard_image_2.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EEach%20Notifications%20options%20are%20No.%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F159671iF6478BA548663E6F%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22clipboard_image_4.png%22%20title%3D%22clipboard_image_4.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20did%20something%20wrong%3F%3C%2FP%3E%3CP%3EI%20cannot%20figure%20out%20another%20settings.%20%3CIMG%20class%3D%22lia-deferred-image%20lia-image-emoji%22%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Fhtml%2Fimages%2Femoticons%2Fsad_40x40_1.gif%22%20alt%3D%22%3Asad%3A%22%20title%3D%22%3Asad%3A%22%20%2F%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1043430%22%20slang%3D%22en-US%22%3ERe%3A%20How%20to%20disable%20two-step%20verification%20for%20all%20users%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1043430%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20issue%20is%20resolved.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDisable%20security%20defaults.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAzure%20AD%20%26gt%3B%20Properties%20%26gt%3B%20Manage%20Security%20defaults%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F159706iBE4F9472FF775E2D%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22clipboard_image_0.png%22%20title%3D%22clipboard_image_0.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
null 奥村
New Contributor

Hello,

 

I purchased Office 365 Business plan.

And, sign in with new registered user, I see the following dialog "More information required"

clipboard_image_0.png

 

So, I want to disable this behavior.

How to do it ?

 

The following are what I have tried:

 

  1.  Turn off Modern authentication at Admin center (This is not work).
    clipboard_image_1.png
  2. Disable Multi-factor authentication (This is not work).
    clipboard_image_2.png
  3. Add IP addresses to a trusted location (This is not work).
    clipboard_image_3.png

 

5 Replies
Highlighted

@null 奥村 does this happen to all users, or only with the (admin) account that was created when you registered for the tenant?

 

If this happens only with the admin account, check the Conditional Access policies from https://portal.azure.com. The "Baseline policy: Require MFA for admins" might be enabled by default for new tenants.

Highlighted

This looks like the self-service password reset feature, not MFA. Read here: https://docs.microsoft.com/en-us/azure/active-directory/authentication/howto-sspr-deployment

Highlighted

Hello@Nestori Syynimaa ,

 

Thank you for your reply.

This behavior happens with all users (not only admin).

 

My plan is Office 365 Business (Is this Azure AD free plan?). So, my conditional access policy is empty.

clipboard_image_0.png

 

The following is the screen of Security Baseline.

clipboard_image_1.png

Highlighted

Hello @Vasil Michev ,

Thank you for your reply.

 

I have checked my SSPR settings.

 

SSPR enabled option is None.

clipboard_image_0.png

 

Authentication methods only Email is selected.

clipboard_image_1.png

 

Registration is No.

clipboard_image_2.png

 

Each Notifications options are No.

clipboard_image_4.png

 

I did something wrong?

I cannot figure out another settings. :sad:

 

Highlighted

My issue is resolved.

 

Disable security defaults.

 

Azure AD > Properties > Manage Security defaults

clipboard_image_0.png