How-To add a shared mailbox to the From dropdown?

%3CLINGO-SUB%20id%3D%22lingo-sub-2609707%22%20slang%3D%22en-US%22%3EHow-To%20add%20a%20shared%20mailbox%20to%20the%20From%20dropdown%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2609707%22%20slang%3D%22en-US%22%3E%3CP%3EHi%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20a%20shared%20mailbox%20from%20which%20emails%20are%20regularly%20sent%20and%20thus%20it%20should%20appear%20in%20the%20from%20dropdown.%3C%2FP%3E%3CP%3EI%20couldn't%20find%20any%20way%20to%20it.%3C%2FP%3E%3CP%3EIs%20there%20any%20way%20to%20do%20it%3F%3C%2FP%3E%3CP%3EIn%20the%20past%20I%20added%20the%20mailbox%20as%20a%20sperate%20account%20but%20since%20we%20started%20to%20rely%20on%20MFA%20this%20not%20really%20feasible%20because%20the%202nd%20factor%20is%20associated%20with%20one%20person...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%20for%20your%20thoughts.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2609707%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Eoutlook%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2609766%22%20slang%3D%22en-US%22%3ERe%3A%20How-To%20add%20a%20shared%20mailbox%20to%20the%20From%20dropdown%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2609766%22%20slang%3D%22en-US%22%3ESee%20the%20below%20link%20for%20info%20on%20how%20to%20add%20a%20Shared%20Mailbox%20into%20your%20Outlook%20client.%20Please%20make%20sure%20you%20also%20have%20%E2%80%98Send%20As%E2%80%99%20permissions%20on%20the%20mailbox.%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Fopen-and-use-a-shared-mailbox-in-outlook-d94a8e9e-21f1-4240-808b-de9c9c088afd%3Fui%3Den-US%26amp%3Brs%3Den-US%26amp%3Bad%3DUS%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Fopen-and-use-a-shared-mailbox-in-outlook-d94a8e9e-21f1-4240-808b-de9c9c088afd%3Fui%3Den-US%26amp%3Brs%3Den-US%26amp%3Bad%3DUS%3C%2FA%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2609805%22%20slang%3D%22en-US%22%3ERe%3A%20How-To%20add%20a%20shared%20mailbox%20to%20the%20From%20dropdown%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2609805%22%20slang%3D%22en-US%22%3EThank%20you%20-%20but%20the%20manual%20does%20only%20offer%20the%20following%20steps%20to%20send%20an%20email%3CBR%20%2F%3E%22Click%20From%20in%20the%20message%2C%20and%20change%20to%20the%20shared%20email%20address.%20If%20you%20don't%20see%20your%20shared%20email%20address%2C%20choose%20Other%20email%20address%20and%20then%20type%20in%20the%20shared%20email%20address.%22%3CBR%20%2F%3Eso%20it's%20not%20in%20the%20dropdown%20and%20one%20needs%20to%20type%20the%20address%20every%20time...%3C%2FLINGO-BODY%3E
Occasional Contributor

Hi

 

I have a shared mailbox from which emails are regularly sent and thus it should appear in the from dropdown.

I couldn't find any way to it.

Is there any way to do it?

In the past I added the mailbox as a sperate account but since we started to rely on MFA this not really feasible because the 2nd factor is associated with one person...

 

Thank you for your thoughts.

4 Replies
See the below link for info on how to add a Shared Mailbox into your Outlook client. Please make sure you also have ‘Send As’ permissions on the mailbox.

https://support.microsoft.com/en-us/office/open-and-use-a-shared-mailbox-in-outlook-d94a8e9e-21f1-42...
Thank you - but the manual does only offer the following steps to send an email
"Click From in the message, and change to the shared email address. If you don't see your shared email address, choose Other email address and then type in the shared email address."
so it's not in the dropdown and one needs to type the address every time...
Hi @NicoRotaryCH, you have to add the shared mailbox address manually only once.
After that it will appear in the drop-down list.
Also have a look at RightFrom add-in: https://www.ivasoft.com/rightfrom.shtml.

@Victor Ivanidze I would have assumed the same but it doesn't seem to work. I'll have a look at the addin, thank you!