Help with billing around upgrade from Office 365 Personal to Home

%3CLINGO-SUB%20id%3D%22lingo-sub-1273633%22%20slang%3D%22en-US%22%3EHelp%20with%20billing%20around%20upgrade%20from%20Office%20365%20Personal%20to%20Home%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1273633%22%20slang%3D%22en-US%22%3E%3CP%3EGreetings!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECan%20anyone%20please%20try%20and%20explain%20what%20has%20happened%20as%20a%20result%20of%20my%20recent%20upgrade%20from%20Office%20365%20Personal%20to%20Home%3F%3CBR%20%2F%3E%3CBR%20%2F%3EI%20had%20a%20%2499%20Personal%20subscription%20advance%20paid%20until%20November%202020.%20As%20a%20member%20of%20my%20family%20wanted%20to%20use%20the%20package%2C%20yesterday%20I%20followed%20a%20link%20that%20said%20UPGRADE%20and%20upgraded%20to%20the%20%24129%20Home%20version.%20The%20full%20%24129%20has%20been%20taken%20from%20my%20bank%20account%20to%20pay%20for%20the%20so-called%20'upgrade'%20and%20I%20was%20waiting%20to%20be%20refunded%20for%20the%20balance%20of%20the%20old%20%2499%20subscription.%20When%20I%20contacted%20support%20today%20they%20informed%20me%20that%20I%20was%20not%20due%20for%20any%20refund.%20In%20fact%2C%20the%20whole%20conversation%20got%20so%20completely%20surreal%20I%20thought%20I%20was%20in%20some%20insane%20twilight%20zone.%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3CP%3EIt%20seems%20that%20I%20am%20now%20paying%20twice%20for%20two%20separate%20subscriptions%20between%20the%20months%20of%20April%202020%20and%20November%202020.%20That%20means%20I%20was%20not%20UPGRADED%20by%20Microsoft%20at%20all%2C%20I%20was%20just%20hoodwinked%20into%20purchasing%20an%20entirely%20new%20and%20separate%20subscription%20on%20top%20of%20the%20one%20I%20already%20had.%3CBR%20%2F%3E%3CBR%20%2F%3EAm%20I%20missing%20something%20here%3F%3C%2FP%3E%3CP%3EThanks%20to%20anyone%20who%20can%20enlighten%20me%20around%20this.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1273633%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Edouble%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EPayment%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3Erefund%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EUpgrade%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Visitor

Greetings!

 

Can anyone please try and explain what has happened as a result of my recent upgrade from Office 365 Personal to Home?

I had a $99 Personal subscription advance paid until November 2020. As a member of my family wanted to use the package, yesterday I followed a link that said UPGRADE and upgraded to the $129 Home version. The full $129 has been taken from my bank account to pay for the so-called 'upgrade' and I was waiting to be refunded for the balance of the old $99 subscription. When I contacted support today they informed me that I was not due for any refund. In fact, the whole conversation got so completely surreal I thought I was in some insane twilight zone.

It seems that I am now paying twice for two separate subscriptions between the months of April 2020 and November 2020. That means I was not UPGRADED by Microsoft at all, I was just hoodwinked into purchasing an entirely new and separate subscription on top of the one I already had.

Am I missing something here?

Thanks to anyone who can enlighten me around this.