SOLVED

Global Admin resigned leaving

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Occasional Visitor

Good afternoon,

 

The person in our company who accessed and monitored the Global Admin of our Office 365 account resigned and we have been unable to contact him since.  He changed out 2 other Global Admins to User Admin and Global Reader, leaving us with no way to set a new Global Admin to our account.  Any suggestions on how we can fix this issue?

 

Thanks much for any input!

2 Replies
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Call and work this out with Microsoft
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Best Response confirmed by Juan Carlos González Martín (MVP)
Solution

@Scott3128 You probably have to call the support, there is no other option AFAIK because the user admin can't reset passwords from admin accounts.
https://docs.microsoft.com/en-us/office365/troubleshoot/sign-in/forgot-sign-in-password

https://docs.microsoft.com/de-de/microsoft-365/admin/contact-support-for-business-products?tabs=onli...

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