Forgot Password "type these letters" graphic is nearly unreadable

Occasional Visitor

I could not get office365 admin portal to recognize my password so had to go through the verifications. The first one is a "captcha" like graphic of letters to type in. I could not read any of them. I tried 3 times and miss guessed on all 3, so I tried the audio, that was even worse as there are background voices that render the foreground voice garbled. I even tried my wife and she shook her head on both. It took me looking at 40 different graphics before I found one I thought I might even have a shot at guessing and finally did. I understand the need but it is horribly unhelpful when defeating "AI" means defeating a regular human.

1 Reply

That's fair feedback, and in general Microsoft should definitely extend the accessibility features to cover things such as the "captchas". Not sure who around here can help with this though, perhaps @Tom Batcheler might know the people responsible for the webpages in question.