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Error while adding phone numbers on https://admin.teams.microsoft.com/phone-numbers

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Occasional Visitor

Hello,

I want to add phone numbers on https://admin.teams.microsoft.com/phone-numbers . I want to do it for Canada based customers of mine. While trying to add a number, I am getting below message "We can't do this because your organization is missing a Phone System license. Buy more licenses and please try again. If you continue to have problems, contact"  .. I am attaching the screenshot as a reference:

 

Note: I have already purchased "Office 365 E5"

 

Please advise.

Regards.

Sunny.

3 Replies
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@MJSunny 

 

Have you had any progress on this?  I am seeing the same error for the last 2 days

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@John_Strait -- I too am trying to add a conference bridge number to add to my users' invitations. We have E3 licenses, already too. When searching for 'phone system license' I get nothing back on the available products within the office.com administration portal. 

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@MJSunny Hello, there is a Office 365 E5 license without the Audio Conferencing add-on. Are you sure it is included in your plan?

 

https://docs.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/microsoft-teams-add-on-licens...