encrypted email address wasn't found at gmail.com

New Contributor

We have one user whose Office 365 Message Encryption (OME) message sent to any gmail accounts bounce back with "your message to xyz@gmail.com couldn't be delivered. XYZ wasn't found at gmail.com". 

1 Reply

That seems like a standard "recipient not found" NDR, it should have nothing to do with encryption. Make sure you are using the correct address, and you can always run a message trace to get some additional info just in case.