enable-csonlinedialinconferencinguser fails more than 24 hours after user migration

%3CLINGO-SUB%20id%3D%22lingo-sub-612628%22%20slang%3D%22en-US%22%3Eenable-csonlinedialinconferencinguser%20fails%20more%20than%2024%20hours%20after%20user%20migration%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-612628%22%20slang%3D%22en-US%22%3E%3CP%3Eerror%20message%3A%26nbsp%3BThe%20user%20'user%40domain.tld'%20is%20pending%20provisioning%20for%20the%20Online%20Dial-In%20Conferencing%20service%2C%20please%20try%20again%20later.%3CBR%20%2F%3E%2B%20CategoryInfo%20%3A%20NotSpecified%3A%20(%3A)%20%5BEnable-CsOnlineDialInConferencingUser%5D%2C%20BvdCmdletException%3CBR%20%2F%3E%2B%20FullyQualifiedErrorId%20%3A%20UserPendingProvisioning%2CMicrosoft.Rtc.Management.Hosted.Cbd.EnableCsOnlineDialInConferencingUserCmdlet%3CBR%20%2F%3E%2B%20PSComputerName%20%3A%20admin2a.online.lync.com%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ethe%20user%20is%20properly%20licensed%20with%20E5%20including%20phone%20system%20and%20audio%20conferencing%20being%20enabled.%3C%2FP%3E%3CP%3Ethe%20user%20was%20migrated%20from%20hybrid%20SFB%20on-prem%20pool%20to%20SFB%20online%20pool%20more%20than%2024%20hours%20ago.%3C%2FP%3E%3CP%3Ea%20ticket%20was%20submitted%20to%20O365%20support.%20it%20is%20%2314426044%3C%2FP%3E%3CP%3EI%20was%20asked%20to%20elaborate%20on%20the%20problem%20after%20calling%20out%20the%20support%20tech%20for%20sending%20me%20a%20useless%20document%20on%20how%20to%20setup%20online%20audio%20conferencing%20(%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fskypeforbusiness%2Faudio-conferencing-in-office-365%2Fset-up-audio-conferencing%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fskypeforbusiness%2Faudio-conferencing-in-office-365%2Fset-up-audio-conferencing%3C%2FA%3E)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20anybody%20with%20authorization%20and%20a%20clue%20would%20like%20to%20resolve%20the%20ticket%20so%20I%20can%20enable%20the%20user's%20conferencing%20service%20after%20swearing%20up%20and%20down%20it%20wouldn't%20take%20more%20than%2024%20hours%20to%20provision%2C%20feel%20free%20to%20do%20so.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-612628%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20365%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMigration%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESkype%20for%20Business%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-812947%22%20slang%3D%22en-US%22%3ERe%3A%20enable-csonlinedialinconferencinguser%20fails%20more%20than%2024%20hours%20after%20user%20migration%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-812947%22%20slang%3D%22en-US%22%3E%3CP%3Ei'm%20having%20same%20issue%20with%20one%20of%20my%20clients%2C%26nbsp%3B%20Any%20update%3F%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F118487%22%20target%3D%22_blank%22%3E%40Rob%20Geach%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-813036%22%20slang%3D%22en-US%22%3ERe%3A%20enable-csonlinedialinconferencinguser%20fails%20more%20than%2024%20hours%20after%20user%20migration%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-813036%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F395188%22%20target%3D%22_blank%22%3E%40Bakasan90%3C%2FA%3E%26nbsp%3BYeah%2C%20dissect%20the%20Enable-SkypeForBusinessVoiceUsers.ps1%20script%20and%20frankenstein%20something%20together%20based%20on%20it.%26nbsp%3B%20Pre-provisioning%20the%20audio%20conferencing%20service%20license%20and%20waiting%20until%20the%20provisioning%20status%20is%20complete%20before%20running%20the%20enable-csonlinedialinconferencinguser%20command%20smooths%20out%20the%20process%20significantly.%20If%20you're%20able%20to%20assign%20the%20license%20to%20hybrid%20users%20like%20a%20week%20before%20moving%20them%2C%20you%20should%20highly%20consider%20doing%20that.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EShort%20of%20that%2C%20if%20it's%20just%20a%20one-time%20hot%20cut%2C%20wait%2024%20hours%20the%20first%20time%2C%20then%20move%20the%20users%20that%20can't%20be%20enabled%20back%20to%20on-prem%20and%20then%20back%20to%20online%20and%20they%20should%20all%20be%20fixed.%26nbsp%3B%20If%20they%20aren't%20try%20it%20again%20until%20it%20works%20with%20maybe%20a%2015%20or%2030%20minute%20wait%20between%20user%20moves.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EScript%20Download%3A%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fdownload%2Fconfirmation.aspx%3Fid%3D58401%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fdownload%2Fconfirmation.aspx%3Fid%3D58401%3C%2FA%3E%3C%2FP%3E%3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Occasional Contributor

error message: The user 'user@domain.tld' is pending provisioning for the Online Dial-In Conferencing service, please try again later.
+ CategoryInfo : NotSpecified: (:) [Enable-CsOnlineDialInConferencingUser], BvdCmdletException
+ FullyQualifiedErrorId : UserPendingProvisioning,Microsoft.Rtc.Management.Hosted.Cbd.EnableCsOnlineDialInConferencingUserCmdlet
+ PSComputerName : admin2a.online.lync.com

 

the user is properly licensed with E5 including phone system and audio conferencing being enabled.

the user was migrated from hybrid SFB on-prem pool to SFB online pool more than 24 hours ago.

a ticket was submitted to O365 support. it is #14426044

I was asked to elaborate on the problem after calling out the support tech for sending me a useless document on how to setup online audio conferencing (https://docs.microsoft.com/en-us/skypeforbusiness/audio-conferencing-in-office-365/set-up-audio-conf...)

 

If anybody with authorization and a clue would like to resolve the ticket so I can enable the user's conferencing service after swearing up and down it wouldn't take more than 24 hours to provision, feel free to do so.

2 Replies
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i'm having same issue with one of my clients,  Any update? 

@Rob Geach 

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@Bakasan90 Yeah, dissect the Enable-SkypeForBusinessVoiceUsers.ps1 script and frankenstein something together based on it.  Pre-provisioning the audio conferencing service license and waiting until the provisioning status is complete before running the enable-csonlinedialinconferencinguser command smooths out the process significantly. If you're able to assign the license to hybrid users like a week before moving them, you should highly consider doing that.

 

Short of that, if it's just a one-time hot cut, wait 24 hours the first time, then move the users that can't be enabled back to on-prem and then back to online and they should all be fixed.  If they aren't try it again until it works with maybe a 15 or 30 minute wait between user moves.

 

Script Download:

https://www.microsoft.com/en-us/download/confirmation.aspx?id=58401

Script location in zip file:

MyAdvisor_SOF.zip\3-Deliver\Enable Accounts at scale\3- Enable-SkypeForBusinessVoiceUsers v4.zip\