email filtered as spam

%3CLINGO-SUB%20id%3D%22lingo-sub-388441%22%20slang%3D%22en-US%22%3Eemail%20filtered%20as%20spam%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-388441%22%20slang%3D%22en-US%22%3E%3CP%3Eone%20of%20my%20user%20ecountered%20email%20sent%20to%20him%20from%20customers%20that%20is%20filtered%20as%20spam%20and%20deleted.%3C%2FP%3E%3CP%3Ehow%20do%20i%20undelete%20it%20or%20prevent%20from%20being%20classify%20as%20spam%20%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-388441%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-388519%22%20slang%3D%22en-US%22%3ERe%3A%20email%20filtered%20as%20spam%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-388519%22%20slang%3D%22en-US%22%3E%3CP%3EYou%20seem%20to%20have%20a%20policy%20that%20specifically%20chooses%20to%20delete%20spam%20messages%2C%20so%20you%20might%20want%20to%20take%20a%20look%20at%20the%20policy%20settings%20and%20update%20them%20as%20necessary.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-388462%22%20slang%3D%22en-US%22%3ERe%3A%20email%20filtered%20as%20spam%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-388462%22%20slang%3D%22en-US%22%3EHi%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F66147%22%20target%3D%22_blank%22%3E%40GV%20IT%3C%2FA%3E%2C%3CBR%20%2F%3E%3CBR%20%2F%3EAt%20a%20personal%20level%2C%20which%20sounds%20like%20what%20is%20happening%20here%20you%20can%20add%20the%20email%20to%20the%20safe%20senders%20list%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2Fblock-or-allow-junk-email-settings-48c9f6f7-2309-4f95-9a4d-de987e880e46%3FocmsassetID%3DHA102908351%26amp%3BCorrelationId%3D88c2bd09-7aca-4cd7-98e6-61b9abd5055a%26amp%3Bui%3Den-US%26amp%3Brs%3Den-US%26amp%3Bad%3DUS%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2Fblock-or-allow-junk-email-settings-48c9f6f7-2309-4f95-9a4d-de987e880e46%3FocmsassetID%3DHA102908351%26amp%3BCorrelationId%3D88c2bd09-7aca-4cd7-98e6-61b9abd5055a%26amp%3Bui%3Den-US%26amp%3Brs%3Den-US%26amp%3Bad%3DUS%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EThey%20may%20also%20have%20an%20inbox%20rule%20that%20is%20causing%20it.%3CBR%20%2F%3E%3CBR%20%2F%3EAt%20an%20organisational%20level%20if%20it%20happens%20to%20multiple%20users%20you%20can%20also%20whitelist%20the%20email%2Fdomain%20on%20the%20allow%20list%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Foffice365%2Fsecuritycompliance%2Fconfigure-your-spam-filter-policies%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Foffice365%2Fsecuritycompliance%2Fconfigure-your-spam-filter-policies%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EIn%20terms%20of%20recovery%20try%20deleted%20items%20folder%20in%20the%20mailbox%20first%20and%20if%20not%20there%20try%20recover%20deleted%20items%20in%20OWA%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Foffice365%2Fenterprise%2Frecover-deleted-items-in-a-mailbox%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Foffice365%2Fenterprise%2Frecover-deleted-items-in-a-mailbox%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EIf%20you%20have%20a%20journaling%20solution%20such%20as%20Global%20Relay%20you%20may%20be%20able%20to%20restore%20back%20from%20that%3CBR%20%2F%3E%3CBR%20%2F%3EHope%20that%20answers%20your%20questions%3CBR%20%2F%3E%3CBR%20%2F%3EBest%2C%20Chris%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-388442%22%20slang%3D%22en-US%22%3ERe%3A%20email%20filtered%20as%20spam%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-388442%22%20slang%3D%22en-US%22%3Ehis%20colleague%20was%20able%20to%20received%20the%20same%20email.%3CBR%20%2F%3Ehe%20is%20the%20only%20one%20being%20received%20as%20spam%3C%2FLINGO-BODY%3E
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Contributor

one of my user ecountered email sent to him from customers that is filtered as spam and deleted.

how do i undelete it or prevent from being classify as spam ?

3 Replies
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his colleague was able to received the same email.
he is the only one being received as spam
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Hi @GV IT,

At a personal level, which sounds like what is happening here you can add the email to the safe senders list

https://support.office.com/en-us/article/block-or-allow-junk-email-settings-48c9f6f7-2309-4f95-9a4d-...

They may also have an inbox rule that is causing it.

At an organisational level if it happens to multiple users you can also whitelist the email/domain on the allow list

https://docs.microsoft.com/en-us/office365/securitycompliance/configure-your-spam-filter-policies

In terms of recovery try deleted items folder in the mailbox first and if not there try recover deleted items in OWA

https://docs.microsoft.com/en-us/office365/enterprise/recover-deleted-items-in-a-mailbox

If you have a journaling solution such as Global Relay you may be able to restore back from that

Hope that answers your questions

Best, Chris
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You seem to have a policy that specifically chooses to delete spam messages, so you might want to take a look at the policy settings and update them as necessary.