Mar 04 2019
10:46 AM
- last edited on
Feb 06 2023
04:08 AM
by
TechCommunityAP
Mar 04 2019
10:46 AM
- last edited on
Feb 06 2023
04:08 AM
by
TechCommunityAP
I have an issue where a single user automatically has any external email sent to their junk folder, what is odd is an email can be sent by en external user to someone else and cc this user or sent to this user an cc someone else and the email for the user in question is still sent to the junk folder but the other user receives the email in their normal inbox folder.
I have tested this with sending an email from my own email (which never gets caught as spam) with a simple subject of test email and body of test email. Again I can send this to anyone else but if I send it to the user in question it is sent to their junk folder.
If I look in Message Trace I get
Mar 04 2019 10:56 PM
Message trace is your best bet here, if that fails for some reason, look at the message headers for additional information.