04-29-2019 11:52 AM
04-29-2019 12:05 PM
04-29-2019 01:11 PM
The strange thing is - Microsoft has already accepted that I am the domain owner - that's fine.
However later MS is asking me to log in to somebody else's domain and remove the domain added there.... obviously I do not have the admin credentials of that tenant..
Better part would have been to suggest the user to contact MS support to create a case for Domain Dispute...
04-30-2019 12:25 AM
The screenshot above only shows that you have tried to add the domain to an O365 tenant, not that you have proven ownership. In many cases, such issues can arise from the fact that someone else signed up for a "viral" O365 service, without coordinating with the admin staff, and now you need to perform a "domain takeover": https://docs.microsoft.com/en-us/azure/active-directory/users-groups-roles/domains-admin-takeover
04-30-2019 05:25 AMSolution
Thanks for your suggestion. The issue here is I do not have access to the tenant that already has my domain registered. Hence there is no way I can log in to that tenant and remove the domain from that tenant, no matter of I try internal or external takeover.
that's why I said seems quite strange that MS is recommending to log in to someone else's tenant and remove the domain from there.... MS has already verified that I own the domain...
This is simply the case of Domain Dispute.....I am in touch with MS support so that they can contact the owner of the tenant mehtatech.onmicrosoft.com and get (o365.co.in) removed from there....
My tenant is offclab.onmicrosoft.com.
04-30-2019 06:49 AM
04-30-2019 06:49 AM
If Vasil's suggestions does not work, I highly suggest to create a ticket on 'Need Help'. Verify the domain ownership through TXT record - give them a screenshot and let Microsoft Support refer the ticket to Data Protection.
I am guessing that the other tenant have just added it but haven't verified it since you have control over your domain manager (or it might be possible if there are other admin who has access to it and add it) but again I am not entirely sure. Hope it helps.
04-30-2019 08:25 AM
The whole idea behind the takeover process is that you don't (need to) have access to the tenant currently using the domain. Just follow the procedure and you can "free" the domain. That's of course assuming the domain was provisioned in a "viral" type of subscription. If it's a "regular" tenant, then work with support.