We have Calling Plans for our users and they can dial international just fine if they use 011xxxxxxxxxx or even just the country code and number.
However, if they receive a voicemail or missed call from an international number, the email message received shows the number in the format of +1011xxxxxxxxx. If they click the link to dial the number, it doesn't work. We opened up a ticket with Support, but didn't get anywhere. Is there a way to modify the dial plan so it could replace the +1011 with +011?
This what I'm trying...
$NR3=New-CsVoiceNormalizationRule -identity Global/INT-1 -description "Remove 1 from Int" -pattern '^1011(\d+)$' -translation '011$1' -InMemory -IsInternalExtension $false
get-cseffectivetenantdialplan -identity email@tenant.com | test-cseffectivetenantdialplan -dia
lednumber 101144161234567
RunspaceId : xxxxxx-xxxxx
TranslatedNumber : 01144161234567
MatchingRule : Description=Remove 1
from Int;Pattern=^1011(\d+)$;Translation=011$1;Name=INT-1;IsInternalExtension=False
If I use the pattern of ^+1011, it doesn't find it... If I dial 1011xxxxx, I get a diagnostic message saying the call can't be completed as dialed.
