Feb 18 2020
01:23 AM
- last edited on
Feb 01 2023
12:45 PM
by
TechCommunityAP
Feb 18 2020
01:23 AM
- last edited on
Feb 01 2023
12:45 PM
by
TechCommunityAP
Hi! I'm working with small service desk team and we would like to start measuring how many customer contacts our two Servicedesk agents each day. They are using email, ticketing system and phone but we cant get data from these systems to get an overview of last week activities.
Can I make data collection form with excel or some other tool with these specifications?
Is this possible with some tool?
Feb 18 2020 01:27 AM