Cortana not searching Office 365 emails

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MVP

Cortana does not search my email or any Office 365 - Exchange Online or CRM Online related content on my Windows 10 PC.

How to troubleshoot and resolve issue?

 

Scenario:

 - latest Windows 10 Enterprise 1607 on a PC

 - Cortana up and running for other apps (HealthVault etc.) normally

 - Cortana signed in with my Office 365 and CRM Online account

 - I have Office 365 E5 plan with CRM Online Pro plan on my user

 - Office365 tenant is configured to allow Cortana for all users

 - Tenant is first release

 - no beta/preview/unsuported solution, everything is production ready (GA/RTM versions)

 - problem persists for all users

4 Replies
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And still same problem occurs. Is there anyone who has Cortana searching its Exchange Online emails? how? Or displaying calendar events from Office365 user mailbox?

(btw, Windows10 Store app - Mail and calendar are working corretly)

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I'm struggling with the same topic.

 

I found this which seems to indicate it is possible, but have had no luck.

 

https://wpoffice365.com/outlook-mail/how-to-search-your-outlook-email-with-cortana/

 

I found mention that you need to have Windows Mail configured for your O365 account to make it work, but that hasn't helped either.

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It seems that search provider for email, calendar etc are missing in Cortana...

 

How to fix that?

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Any info?