Copied contact doesn't update properly

Occasional Visitor



a customer of us uses a public folder (yes, we still couldn't turn that off) in their Office365 tenant for their business contacts.

Also they have a shared mailbox, where they copy the contacts from the public folder. Right now there is a problem (might be by design), that if they change the original contact (inside the public folders), it will not be updated as expected when they copy it again.

For example: If a contact has information about the position and name of the company and you delete those informations, it will not be updated in the contact inside this shared mailbox. Position and company name are still present.


Is there something we can do or must they delete the contact and copy it again?


Best regards

1 Reply

The copy functionality is "point in time", not a ongoing synchronization. So yeah, they will need to copy it anew. Or just access it directly from the PF.