Continuous credential pop up for supporteligibility

[Alex Melching]

Hello,

I have a particular customer that is getting continuous pop ups for the users to log in with "supporteligibilty".  There is identity in their current subscriptions.  I though it might be related to the Office 365 admin setting under services & add-ins that is called In App Support, but I no longer see that setting in the customer's tenant or several others.  See attached screenshot.

[#2]

Have you found a solution to this? We also get the same thing and Microsoft Support is unable to figure it out.

[#3]

No.  And Microsoft Support is working directly with the customer as well.  They have tried new Outlook profiles with same result a couple days later and now Support is having them create new Windows profiles.  They are unable to determine the root cause.  I also took a look at all the backend applications running in Azure AD, but do not see one resembling "supporteligibility".

[#4]

What worked for us was uninstalling OneDrive / OneDrive for Business and reinstalling. We had to do it 3 times, but it fixed the issue.