Common account for login

[Taen keren]

Hi 

What is considered "Best Practice" for a group working in ServiceDesk's and their access to a client Office 365? - a common account - or individual accounts? - what about MFA on the Common account? 

[#2 · Accepted solution]

Hi @Taen keren,

Individual accounts with MFA - specifically for auditing and security purposes. Would also recommend Conditional Access on those accounts and separate from user accounts for security.

Best, Chris

[#3]

Agree with @Christopher Hoard here!

[#4]

Hi @adam deltinger  or @Christopher Hoard 

Is there an MS recommendation regarding this?  

[#5]

Hi @Taen keren

Yes, for sure here is a guide you can use that should apply to any administrative role

https://docs.microsoft.com/en-us/azure/active-directory/users-groups-roles/directory-admin-roles-sec...

Best, Chris