Common account for login

Super Contributor



What is considered "Best Practice" for a group working in ServiceDesk's and their access to a client Office 365? - a common account - or individual accounts? - what about MFA on the Common account? 

4 Replies
best response confirmed by Taen keren (Super Contributor)
Hi @Taen keren,

Individual accounts with MFA - specifically for auditing and security purposes. Would also recommend Conditional Access on those accounts and separate from user accounts for security.

Best, Chris

Agree with @Christopher Hoard here!

Hi @adam deltinger  or @Christopher Hoard 


Is there an MS recommendation regarding this?  

Hi @Taen keren

Yes, for sure here is a guide you can use that should apply to any administrative role

Best, Chris