SOLVED

Common account for login

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Super Contributor

Hi 

 

What is considered "Best Practice" for a group working in ServiceDesk's and their access to a client Office 365? - a common account - or individual accounts? - what about MFA on the Common account? 

4 Replies
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Solution
Hi @Taen keren,

Individual accounts with MFA - specifically for auditing and security purposes. Would also recommend Conditional Access on those accounts and separate from user accounts for security.

Best, Chris
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Agree with @Christopher Hoard here!

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Hi @adam deltinger  or @Christopher Hoard 

 

Is there an MS recommendation regarding this?  

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Hi @Taen keren

Yes, for sure here is a guide you can use that should apply to any administrative role

https://docs.microsoft.com/en-us/azure/active-directory/users-groups-roles/directory-admin-roles-sec...

Best, Chris