Cannot verify status of license - Fixed

%3CLINGO-SUB%20id%3D%22lingo-sub-217646%22%20slang%3D%22en-US%22%3ECannot%20verify%20status%20of%20license%20-%20Fixed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-217646%22%20slang%3D%22en-US%22%3E%3CP%3EOffice%20Subscription%20licensing%20exception%3A%20Error%20Code%3A%200x803D0014%3B%20CorrelationId%3A%20%7B810CBA25-8BC6-42EF-B10C-2836E545ECF7%7D%20EventID%3A2011%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThought%20I%20would%20post%20this%20as%20this%20issue%20has%20been%20driving%20me%20nuts%20over%20the%20last%20couple%20of%20days.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHad%20Office%20365%20installed%20via%20a%20HUP%20product%20key%20and%20used%20it%20for%20about%20a%20month%20when%20I%20got%20a%20banner%20message%20when%20opening%20up%20an%20office%20application%20that%20my%20license%20status%20could%20not%20be%20verified%2C%20and%20to%20please%20sign%20in.%26nbsp%3B%20When%20I%20checked%20the%20license%20it%20showed%20as%20valid%20and%20the%20product%20reported%20that%20it%20was%20activated.%26nbsp%3B%20Signing%20in%20produced%20a%20message%20that%20there%20was%20no%20product%20associated%20with%20my%20Microsoft%20account%20so%20I%20simply%20re-entered%20the%20product%20key%20by%20choosing%20to%20activate%20without%20signing%20in.%26nbsp%3B%20That%20was%20always%20successful%20and%20made%20the%20banner%20go%20away%20until%20I%20reopened%20the%20product.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ELong%20story%20short...after%20scrubbing%20Office%20from%20my%20PC%2C%20reinstalling%2C%20scrubbing%20and%20purchasing%20a%20new%20HUP%20key%2C%20scrubbing%20and%20purchasing%20a%20retail%20Office%20365%20subscription%2C%20checking%20ports%2C%20disabling%20firewalls%2C%20and%20then%20finally%20factory%20resetting%20my%20PC%20reinstalling%20using%20only%20the%20Office%20365%20subscription...I%20still%20had%20the%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ELast%20thing%20I%20tried%20was%20to%20use%20the%26nbsp%3BOffice%20licensing%20scripts%20to%20evaluate%20the%20product%20keys%20(should%20have%20been%20the%20first%20thing%20I%20did).%26nbsp%3B%20Open%20a%20command%20prompt%2C%20go%20to%20(different%20for%2064%20bit)%20C%3A%5CProgram%20Files%20(x86)%5CMicrosoft%20Office%5COffice16%2C%20and%20type%3A%20cscript%20ospp.vbs%20%2Fdstatus%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThere%20were%20apparently%203%20product%20keys%20installed%3A%20two%20that%20had%2030%20days%20or%20so%20of%20validation%20and%201%20that%20stated%20it%20was%20%22licensed%22.%26nbsp%3B%20I%20used%26nbsp%3B%3CSPAN%3Ecscript%20ospp.vbs%20%2Funpkey%3A%3CLAST%20five%3D%22%22%20characters%3D%22%22%20of%3D%22%22%20product%3D%22%22%20key%3D%22%22%3E%20to%20get%20rid%20of%20the%20temporary%20keys%20and%20left%20the%20last%20one.%26nbsp%3B%20Problem%20fixed.%3C%2FLAST%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EHow%20in%20the%20world%20can%20a%20brand%20new%20install%20of%20Windows%2010%20and%20Office%20365%20install%20directly%20from%20a%20valid%20Microsoft%20account%20showing%20a%20valid%20subscription%20with%20zero%20PC%20activated%20yet%20produce%20this%20problem%3F%26nbsp%3B%20I%20didn't%20find%20any%20other%20posts%20so%20maybe%20I'm%20unique.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3ENow%20I%20need%20to%20go%20back%20and%20restore%20my%20files.%26nbsp%3B%20Oh%2C%20and%20yes%20I%20did%20attempt%20to%20contact%20an%20actual%20person.%26nbsp%3B%20After%20I%20got%20through%20the%20chat%20help%20bot%20that%20verified%20my%20product%20keys%20were%20good%20and%20gave%20me%20a%20download%20link%20for%20a%20FixIt%20file%20(didn't%20work)%2C%20I%20decided%20to%20contact%20a%20person.%26nbsp%3B%20Call%20back%20queue%20was%20257%20minutes...still%20waiting.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-217646%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20Apps%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1042101%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20verify%20status%20of%20license%20-%20Fixed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1042101%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F167053%22%20target%3D%22_blank%22%3E%40Paul%20Pickle%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAfter%20more%20than%20one%20year%20of%20your%20post%2C%20I've%20the%20same%20issue.%20Two%20MS%20Office%20products%20installed%20one%20of%20them%20is%20(Retail)%2C%20and%20i%20get%20no%20where%20when%20i've%20tried%20to%20remove%20it%20or%20disable%20checking%20it.%3C%2FP%3E%3CP%3EThe%20funny%20is%20it%20has%20Grace%20period%2030%20days%2C%20which%20is%20end%20at%201601-01-01%2C%20so%20it%20is%20end%20for%20a%20very%20long%20time%20ago.%3C%2FP%3E%3CP%3Ethe%20unpkey%20command%20doesn't%20work%20and%20it%20says%20'%3CPRODUCT%20key%3D%22%22%20not%3D%22%22%20found%3D%22%22%3E'%3C%2FPRODUCT%3E%3C%2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Occasional Visitor

Office Subscription licensing exception: Error Code: 0x803D0014; CorrelationId: {810CBA25-8BC6-42EF-B10C-2836E545ECF7} EventID:2011

 

Thought I would post this as this issue has been driving me nuts over the last couple of days.

 

Had Office 365 installed via a HUP product key and used it for about a month when I got a banner message when opening up an office application that my license status could not be verified, and to please sign in.  When I checked the license it showed as valid and the product reported that it was activated.  Signing in produced a message that there was no product associated with my Microsoft account so I simply re-entered the product key by choosing to activate without signing in.  That was always successful and made the banner go away until I reopened the product.

 

Long story short...after scrubbing Office from my PC, reinstalling, scrubbing and purchasing a new HUP key, scrubbing and purchasing a retail Office 365 subscription, checking ports, disabling firewalls, and then finally factory resetting my PC reinstalling using only the Office 365 subscription...I still had the issue.

 

Last thing I tried was to use the Office licensing scripts to evaluate the product keys (should have been the first thing I did).  Open a command prompt, go to (different for 64 bit) C:\Program Files (x86)\Microsoft Office\Office16, and type: cscript ospp.vbs /dstatus

 

There were apparently 3 product keys installed: two that had 30 days or so of validation and 1 that stated it was "licensed".  I used cscript ospp.vbs /unpkey:<Last five characters of product key> to get rid of the temporary keys and left the last one.  Problem fixed.

 

How in the world can a brand new install of Windows 10 and Office 365 install directly from a valid Microsoft account showing a valid subscription with zero PC activated yet produce this problem?  I didn't find any other posts so maybe I'm unique.

 

Now I need to go back and restore my files.  Oh, and yes I did attempt to contact an actual person.  After I got through the chat help bot that verified my product keys were good and gave me a download link for a FixIt file (didn't work), I decided to contact a person.  Call back queue was 257 minutes...still waiting.

1 Reply
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Hi @Paul Pickle 

After more than one year of your post, I've the same issue. Two MS Office products installed one of them is (Retail), and i get no where when i've tried to remove it or disable checking it.

The funny is it has Grace period 30 days, which is end at 1601-01-01, so it is end for a very long time ago.

the unpkey command doesn't work and it says '<Product key not found>'

 

any other news you have after these time?