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Cannot share file after person changed email address

Esa Raivio
Copper Contributor

‎Oct 12 2018 08:05 AM - last edited on ‎Feb 01 2023 01:21 PM by

‎Oct 12 2018 08:05 AM - last edited on ‎Feb 01 2023 01:21 PM by

Cannot share file after person changed email address

My client who I would like to share files from OneDrive changed email address olddomain.com to newdomain.com. Now I cannot share files or anything to new address. Office 365 always choose the old address to share and not the new. Same thing with web UI and desktop UI.

 

 

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adam deltinger

‎Oct 12 2018 08:21 AM

‎Oct 12 2018 08:21 AM

Re: Cannot share file after person changed email address

Hi!
How long since he changed his address?

Adam
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Esa Raivio

‎Oct 12 2018 09:07 AM

‎Oct 12 2018 09:07 AM

Re: Cannot share file after person changed email address

3 weeks ago.
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adam deltinger

‎Oct 12 2018 09:21 AM

‎Oct 12 2018 09:21 AM

Re: Cannot share file after person changed email address

Are you using exchange online or on-premises exchange? Is the upn changed for the user? Primary email address?

Adam
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