Cannot share file after person changed email address

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New Contributor

My client who I would like to share files from OneDrive changed email address olddomain.com to newdomain.com. Now I cannot share files or anything to new address. Office 365 always choose the old address to share and not the new. Same thing with web UI and desktop UI.

 

 

3 Replies
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Hi!
How long since he changed his address?

Adam
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Are you using exchange online or on-premises exchange? Is the upn changed for the user? Primary email address?

Adam