cannot manage rules in outlook 2016

New Contributor

When i create rules in office 365 outlook, it promote the error“the operation failed because of a registry or installation problem. restart outlook and try again. If problem persists, reinstall.”

1. The outlook version is 1905      

2. I have already installed theoutlook twice    

3. I haven't installed KB4461506    

4. OWA can create the rules    


Can someone help on this case? thanks a lot

2 Replies

Hello @LI_Thirty 

Could you provide me with a screenshot from Outlook in the following place 

File > Office Account

There we should be able to verify what version and build you are using with Office ProPlus at the moment 

Kind Regards
Oliwer Sjöberg

best response confirmed by LI_Thirty (New Contributor)

@oliwer_sundgren thanks, i  have solved this problem:Win+R, then type outlook.exe /cleanrules