SOLVED

cannot manage rules in outlook 2016

%3CLINGO-SUB%20id%3D%22lingo-sub-1025319%22%20slang%3D%22en-US%22%3Ecannot%20manage%20rules%20in%20outlook%202016%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1025319%22%20slang%3D%22en-US%22%3E%3CP%3EWhen%20i%20create%20rules%20in%20office%20365%20outlook%2C%20it%20promote%20the%20error%E2%80%9Cthe%20operation%20failed%20because%20of%20a%20registry%20or%20installation%20problem.%20restart%20outlook%20and%20try%20again.%20If%20problem%20persists%2C%20reinstall.%E2%80%9D%3C%2FP%3E%3CP%3E1.%20The%20outlook%20version%20is%201905%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E2.%20I%20have%20already%20installed%20theoutlook%20twice%26nbsp%3B%20%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E3.%20I%20haven't%20installed%20KB4461506%26nbsp%3B%20%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E4.%20OWA%20can%20create%20the%20rules%26nbsp%3B%20%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECan%20someone%20help%20on%20this%20case%3F%20thanks%20a%20lot%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1025319%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1025805%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20manage%20rules%20in%20outlook%202016%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1025805%22%20slang%3D%22en-US%22%3E%3CP%3EHello%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F463915%22%20target%3D%22_blank%22%3E%40LI_Thirty%3C%2FA%3E%26nbsp%3B%3CBR%20%2F%3E%3CBR%20%2F%3ECould%20you%20provide%20me%20with%20a%20screenshot%20from%20Outlook%20in%20the%20following%20place%26nbsp%3B%3C%2FP%3E%3CP%3EFile%20%26gt%3B%20Office%20Account%3CBR%20%2F%3E%3CBR%20%2F%3EThere%20we%20should%20be%20able%20to%20verify%20what%20version%20and%20build%20you%20are%20using%20with%20Office%20ProPlus%20at%20the%20moment%26nbsp%3B%3CBR%20%2F%3E%3CBR%20%2F%3EKind%20Regards%3CBR%20%2F%3EOliwer%20Sj%C3%B6berg%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1043168%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20manage%20rules%20in%20outlook%202016%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1043168%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F345947%22%20target%3D%22_blank%22%3E%40oliwer_sjoberg%3C%2FA%3E%26nbsp%3Bthanks%2C%20i%26nbsp%3B%20have%20solved%20this%20problem%EF%BC%9A%3CSPAN%3EWin%2BR%2C%20then%20type%3C%2FSPAN%3E%3CSPAN%3E%26nbsp%3Boutlook.exe%20%2Fcleanrules%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
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New Contributor

When i create rules in office 365 outlook, it promote the error“the operation failed because of a registry or installation problem. restart outlook and try again. If problem persists, reinstall.”

1. The outlook version is 1905      

2. I have already installed theoutlook twice    

3. I haven't installed KB4461506    

4. OWA can create the rules    

 

Can someone help on this case? thanks a lot

2 Replies
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Hello @LI_Thirty 

Could you provide me with a screenshot from Outlook in the following place 

File > Office Account

There we should be able to verify what version and build you are using with Office ProPlus at the moment 

Kind Regards
Oliwer Sjöberg

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Solution

@oliwer_sjoberg thanks, i  have solved this problem:Win+R, then type outlook.exe /cleanrules