SOLVED

Can't remove Office 365 Enterprise E3 licenses

%3CLINGO-SUB%20id%3D%22lingo-sub-370157%22%20slang%3D%22en-US%22%3ECan't%20remove%20Office%20365%20Enterprise%20E3%20licenses%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-370157%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20organization%20currently%20has%2047%26nbsp%3BOffice%20365%20Enterprise%20E3%20licenses%20and%20only%2042%20of%20them%20are%20in%20use.%20I%20would%20like%20remove%20unused%20licenses%20but%20can't%20do%20it%20for%20some%20reason.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fadmin.microsoft.com%2FAdminPortal%2FHome%23%2Flicenses%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fadmin.microsoft.com%2FAdminPortal%2FHome%23%2Flicenses%3C%2FA%3E%20shows%20me%20that%20we%20have%2047%20valid%20licenses%20and%2042%20of%20them%20are%20assigned.%26nbsp%3B%3CSPAN%3EIf%20I%20go%20to%20Active%20users%20and%20count%20how%20many%20licenses%20are%20enabled%20I%20get%20also%2042.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhen%20I%20go%20to%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fadmin.microsoft.com%2FAdminPortal%2FHome%23%2Fsubscriptions%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fadmin.microsoft.com%2FAdminPortal%2FHome%23%2Fsubscriptions%3C%2FA%3E%20and%20click%26nbsp%3BAdd%2FRemove%20licenses%20and%20try%20to%20lower%20license%20count%20it%20just%20keeps%20telling%20me%20that%20I%20can't%20remove%20any%20licenses%20because%20all%20of%20them%20are%20in%20use.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20ideas%20how%20to%20solve%20the%20issue%3F%20In%20older%20admin%20panel%20lowering%20license%20count%20used%20to%20work%20just%20fine.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-370157%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-370211%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20remove%20Office%20365%20Enterprise%20E3%20licenses%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-370211%22%20slang%3D%22en-US%22%3EYeah%20I%20find%20myself%20switching%20back%20when%20dealing%20with%20licensing%20often.%20Glad%20it%20worked!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-370210%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20remove%20Office%20365%20Enterprise%20E3%20licenses%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-370210%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F869%22%20target%3D%22_blank%22%3E%40Chris%20Webb%3C%2FA%3E%26nbsp%3BThanks%20man.%20Switched%20to%20old%20view%2C%20tried%20to%20remove%20those%205%20licenses%20and%20boom%20it%20worked%20like%20a%20charm.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHopefully%20they%20fix%20the%20issue%20before%20the%20old%20view%20is%20retired.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-370193%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20remove%20Office%20365%20Enterprise%20E3%20licenses%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-370193%22%20slang%3D%22en-US%22%3EShould%20be%20able%20to%20change%20the%20admin%20center%20off%20the%20preview%20and%20try%20there%2C%20if%20not%2C%20I%20would%20recommend%20reaching%20out%20via%20Support%20request.%3C%2FLINGO-BODY%3E
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New Contributor

My organization currently has 47 Office 365 Enterprise E3 licenses and only 42 of them are in use. I would like remove unused licenses but can't do it for some reason. 

 

https://admin.microsoft.com/AdminPortal/Home#/licenses shows me that we have 47 valid licenses and 42 of them are assigned. If I go to Active users and count how many licenses are enabled I get also 42.

 

When I go to https://admin.microsoft.com/AdminPortal/Home#/subscriptions and click Add/Remove licenses and try to lower license count it just keeps telling me that I can't remove any licenses because all of them are in use.

 

Any ideas how to solve the issue? In older admin panel lowering license count used to work just fine.

 

 

3 Replies
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Best Response confirmed by timoleinio (New Contributor)
Solution
Should be able to change the admin center off the preview and try there, if not, I would recommend reaching out via Support request.
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@Chris Webb Thanks man. Switched to old view, tried to remove those 5 licenses and boom it worked like a charm.

 

Hopefully they fix the issue before the old view is retired.

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Yeah I find myself switching back when dealing with licensing often. Glad it worked!