Can't login to my Office 365 account on new laptop

%3CLINGO-SUB%20id%3D%22lingo-sub-640841%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20login%20to%20my%20Office%20365%20account%20on%20new%20laptop%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-640841%22%20slang%3D%22en-US%22%3EHave%20you%20tried%20disabling%20the%20firewall%20and%20any%20Antivirus%20on%20the%20computer%3F%20Check%20for%20third%20party%20AV!%3CBR%20%2F%3ETried%20connecting%20from%20other%20network%3F%3CBR%20%2F%3E%3CBR%20%2F%3EAdam%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-640179%22%20slang%3D%22en-US%22%3ECan't%20login%20to%20my%20Office%20365%20account%20on%20new%20laptop%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-640179%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20new%20Dell%20Inspiron%207786%20running%20Windows%2010%20Pro.%20I%20need%20to%20install%20Office%20365%20Business%20Premium%20but%20cannot%20login%20to%20my%20Office%20365%20account.%3C%2FP%3E%3CP%3EI%20can%20search%20the%20internet%2C%20browse%20to%20all%20manner%20of%20non-Microsoft%20sites%20without%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHowever%2C%20I%20cannot%20access%20anything%20Microsoft.%20Even%20attempting%20to%20%22Check%20Updates%22%20(Windows%20Update)%2C%20results%20in%20an%20unable%20to%20connect%20message.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhen%20I%20go%20to%20login.microsoftonline.com%2C%20I%20get%20the%20signin%20box%20and%20enter%20my%20login.%20I%20then%20enter%20my%20email%20as%20I%20normally%20would%20but%20receive%20the%20message%3A%20%22There%20was%20an%20issue%20lookingup%20your%20account.%20Tap%20Next%20to%20try%20again.%22%2C%20or%20a%20screen%20that%20shows%3A%20%22Hmmm...can't%20reach%20this%20page%22.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDell%20support%20was%20unable%20to%20fix%20this%20even%20by%20manually%20installing%20Win%2010%20update%20from%20build%201809%20to%201906.%3C%2FP%3E%3CP%3EThis%20is%20CRITICAL!%3C%2FP%3E%3CP%3EYes%2C%20I%20can%20use%20my%20login%20for%20Office%20365%20account%20on%20other%20Win%2010%20and%20Win%207%20computers.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-640179%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-719875%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20login%20to%20my%20Office%20365%20account%20on%20new%20laptop%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-719875%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F55840%22%20target%3D%22_blank%22%3E%40Jerry%20Bichsel%3C%2FA%3E%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHI%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20exactly%20the%20same%20problem.%26nbsp%3B%20Did%20you%20find%20a%20resolution%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-823936%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20login%20to%20my%20Office%20365%20account%20on%20new%20laptop%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-823936%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F55840%22%20target%3D%22_blank%22%3E%40Jerry%20Bichsel%3C%2FA%3E%26nbsp%3BI%20have%20just%20purchased%20a%20Dell%20and%20am%20having%20the%20same%20issues%20with%20logging%20in%20to%20anything%20Microsoft.%26nbsp%3B%20Were%20you%20able%20to%20get%20the%20issue%20resoled%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Occasional Contributor

I have a new Dell Inspiron 7786 running Windows 10 Pro. I need to install Office 365 Business Premium but cannot login to my Office 365 account.

I can search the internet, browse to all manner of non-Microsoft sites without issue.

 

However, I cannot access anything Microsoft. Even attempting to "Check Updates" (Windows Update), results in an unable to connect message.

 

When I go to login.microsoftonline.com, I get the signin box and enter my login. I then enter my email as I normally would but receive the message: "There was an issue lookingup your account. Tap Next to try again.", or a screen that shows: "Hmmm...can't reach this page".

 

Dell support was unable to fix this even by manually installing Win 10 update from build 1809 to 1906.

This is CRITICAL!

Yes, I can use my login for Office 365 account on other Win 10 and Win 7 computers.

 

3 Replies
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Have you tried disabling the firewall and any Antivirus on the computer? Check for third party AV!
Tried connecting from other network?

Adam
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@Jerry Bichsel  

 

HI 

 

I have exactly the same problem.  Did you find a resolution?

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@Jerry Bichsel I have just purchased a Dell and am having the same issues with logging in to anything Microsoft.  Were you able to get the issue resoled?