Can't install 365 on one of my computers.

%3CLINGO-SUB%20id%3D%22lingo-sub-1590998%22%20slang%3D%22en-US%22%3ECan't%20install%20365%20on%20one%20of%20my%20computers.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1590998%22%20slang%3D%22en-US%22%3E%3CP%3EI%20first%20tried%20installing%20it%20on%20my%20main%20computer.%20It%20says%20its%20installed%2C%20I%20click%20on%20the%20Excel%20app%20and%20Office%202016%20pops%20up%20asking%20for%20the%20registration%20key.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20go%20to%20Add%20Remove%20programs%2C%20get%20rid%20of%20Office%202016.%20Restart.%20Try%20again.%20Same%20error.%3C%2FP%3E%3CP%3EI%20then%20use%20the%20Microsoft%20tool%20to%20remove%20Office%20with%20the%20Uninstall%20Support%20Tool%20(option%202)%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Funinstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Funinstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20said%20it%20successfully%20removed%20it.%20I%20restart%20the%20computer%2C%20download%20365%2C%20install%20the%20apps%20again%2C%20open%20Excel%20and%20again%2C%20it%20ask%20for%20an%20Office%202016%20key.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20then%20do%20a%20complete%20wipe%20out%20and%20reinstall%20windows%20and%20select%20delete%20all%20data%2Ffiles.%3C%2FP%3E%3CP%3EDownload%20365%20again%20and%20it%20pulls%20up%202016%20again.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFrustrated%20I%20figured%20I%20would%20try%20it%20on%20my%20next%20computers.%3C%2FP%3E%3CP%3E2nd%20Win10%20Computer%3A%20Success%20on%201st%20attempt.%3C%2FP%3E%3CP%3E3rd%20Win10%20Computer%3A%20Success%20on%201st%20attempt.%3C%2FP%3E%3CP%3E4th%20Win10%20Computer%3A%20Success%20on%201st%20attempt.%3C%2FP%3E%3CP%3E5th%20Mac%20Computer%3A%20Success%20on%201st%20attempt.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESo%20it%20appears%20that%20there%20is%20something%20going%20on%20with%20my%20main%20computer.%20I%20reset%20it%20a%202nd%20time%20and%20again%2C%20same%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECan%20someone%20help%3F%20This%20computer%20is%20my%20main%20one%20for%20a%20few%20reasons.%20It%20would%20really%20make%20life%20easier%20if%20I%20can%20use%20this%20computer.%20I%20use%20my%20computer%20on%20a%20projector%20and%20for%20some%20strange%20reason%2C%20this%20is%20also%20the%20only%20computer%20that%20shows%20clearer%20and%20brighter%20on%20the%20projector.%20The%20other%20computers%20are%20a%20bit%20dimmer.%20Maybe%20a%20better%20graphics%20card%20because%20I%20went%20to%20display%20settings%20and%20could%20not%20get%20them%20to%20look%20as%20good%20as%20this%20one.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%20guys%20for%20any%20help%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1590998%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1591808%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20install%20365%20on%20one%20of%20my%20computers.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1591808%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20issue%20was%20resolved%20by%20a%20Microsoft%20expert%20via%20remote%20desktop.%20There%20was%20a%20conflict%20between%20a%20deep%20rooted%20office%202016%20that%20only%20an%20expert%20could%20delete.%20Thanks%20microsoft!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
New Contributor

I first tried installing it on my main computer. It says its installed, I click on the Excel app and Office 2016 pops up asking for the registration key.

 

I go to Add Remove programs, get rid of Office 2016. Restart. Try again. Same error.

I then use the Microsoft tool to remove Office with the Uninstall Support Tool (option 2):

 https://support.microsoft.com/en-us/office/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5d...

 

It said it successfully removed it. I restart the computer, download 365, install the apps again, open Excel and again, it ask for an Office 2016 key.

 

I then do a complete wipe out and reinstall windows and select delete all data/files.

Download 365 again and it pulls up 2016 again.

 

Frustrated I figured I would try it on my next computers.

2nd Win10 Computer: Success on 1st attempt.

3rd Win10 Computer: Success on 1st attempt.

4th Win10 Computer: Success on 1st attempt.

5th Mac Computer: Success on 1st attempt.

 

So it appears that there is something going on with my main computer. I reset it a 2nd time and again, same issue.

 

Can someone help? This computer is my main one for a few reasons. It would really make life easier if I can use this computer. I use my computer on a projector and for some strange reason, this is also the only computer that shows clearer and brighter on the projector. The other computers are a bit dimmer. Maybe a better graphics card because I went to display settings and could not get them to look as good as this one.

 

Thank you guys for any help

 

 

1 Reply
Highlighted

The issue was resolved by a Microsoft expert via remote desktop. There was a conflict between a deep rooted office 2016 that only an expert could delete. Thanks microsoft!