Can;t activate MS 365 on my laptop Error 0x801901f4

%3CLINGO-SUB%20id%3D%22lingo-sub-1554935%22%20slang%3D%22en-US%22%3ERe%3A%20Can%3Bt%20activate%20MS%20365%20on%20my%20laptop%20Error%200x801901f4%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1554935%22%20slang%3D%22en-US%22%3E%3CP%3ERereading%20my%20post%20-%20it%20should%20read%20...%20and%20then%20BEFORE%20my%20password....%3C%2FP%3E%3CP%3EStill%20amazed%20that%202%20weeks%20no%20contact%20from%20MS%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnthony%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1555108%22%20slang%3D%22en-US%22%3ERE%3A%20Can%3Bt%20activate%20MS%20365%20on%20my%20laptop%20Error%200x801901f4%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1555108%22%20slang%3D%22en-US%22%3EIch%20kann%20aus%20Office%20365%20nicht%20mehr%20Drucken%20(%20LaserJetPro%20MFP%20M130fw%20)%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1555215%22%20slang%3D%22en-US%22%3ERE%3A%20Can%3Bt%20activate%20MS%20365%20on%20my%20laptop%20Error%200x801901f4%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1555215%22%20slang%3D%22en-US%22%3E%3CP%3EIf%20only%20I%20could%20get%20that%20far%20-%26nbsp%3B%3CEM%3E%26nbsp%3B%3C%2FEM%3EI%20wish%20I%20could%20offer%20some%20help.%20My%20only%20route%20to%20solving%20this%20is%20to%20try%20something%20else%20-%20I%20have%20telephoned%20Microsoft%20support%20-%20I%20have%20counted%20them%2038%20times!!!%20I%20have%20installed%20LibreOffice.%20My%20next%20action%20is%20to%20try%20to%20get%20a%20refund.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnthony%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1561167%22%20slang%3D%22en-US%22%3ERE%3A%20Can't%20activate%20MS%20365%20on%20my%20laptop%20Error%200x801901f4%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1561167%22%20slang%3D%22en-US%22%3E%3CP%3E2%20August%202020%20-%20Update%3C%2FP%3E%3CP%3EI%20have%20now%20spend%20numerous%20hours%20speaking%20up%20to%20tier%202%20Microsoft%20support%20techies%20-%20and%20I%20am%20no%20further%20forward%20with%20being%20able%20to%20login%20to%20my%20Microsoft%20account%20profile%20or%20activate%20my%20Microsoft%20365.%20I%20have%20been%20instructed%20to%20re-install%20W10%20six%20times%20-%20after%20the%20first%20re-install%20I%20did%20try%20to%20establish%20what%20was%20different%20on%20this%20re-install%20than%20the%20other%20one.%20Each%20techy%20assured%20me%20that%20this%20would%20100%25%20would%20fix%20the%20problem%20-%20none%20did%2C%20all%20that%20has%20been%20achieved%20is%20wasting%20mine%20and%20Microsoft's%20time!%20Surprisingly%2C%20one%20techy%20said%20that%20a%20search%20of%20MS%20knowledge%20base%20had%20little%20information%20on%200x801901f4%20-%20I%20suggested%20trying%20Google%20as%20there%20were%20thousands%20of%20entries%20for%20that%20error.%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20little%20Dell%20Inspiron%20is%20now%20running%20great%20WITHOUT%20a%20MS%20profile%20and%20without%20Microsoft%20365.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1553092%22%20slang%3D%22en-US%22%3ECan%3Bt%20activate%20MS%20365%20on%20my%20laptop%20Error%200x801901f4%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1553092%22%20slang%3D%22en-US%22%3E%3CP%3EWhen%20I%20try%20to%20activate%20my%20MS%20365%20a%20window%20opens%20asks%20for%20my%20email%20address%20and%20then%20my%20password%20-%20then%20receive%20an%20error%20message%200x801901f4%20-%20I%20have%20reinstalled%20W10%20and%20MS%20365%20still%20get%20the%20same%20result.%20I%20am%20able%20to%20login%20to%20my%20MS%20account%20on%20the%20internet%20-%20Any%20suggestions.%20I%20have%20called%20MS%20support%2C%20who%20say%20they%20will%20call%20my%20back%20which%20doesn't%20happen.%20I%20have%20been%20trying%20to%20resolve%20this%20for%20two%20weeks%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnthony%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1553092%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1576277%22%20slang%3D%22en-US%22%3ERE%3A%20Can't%20activate%20MS%20365%20on%20my%20laptop%20Error%200x801901f4%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1576277%22%20slang%3D%22en-US%22%3EThe%20problem%20has%20now%20been%20escalated%20to%20Tier%203%204%20days%20ago%20-%20nearly%205%20hours%20of%20telephone%20support%20from%202%20different%20techies%2C%20and%20still%20no%20solution%20!%3C%2FLINGO-BODY%3E
Occasional Contributor

When I try to activate my MS 365 a window opens asks for my email address and then my password - then receive an error message 0x801901f4 - I have reinstalled W10 and MS 365 still get the same result. I am able to login to my MS account on the internet - Any suggestions. I have called MS support, who say they will call my back which doesn't happen. I have been trying to resolve this for two weeks

 

Anthony

5 Replies

Rereading my post - it should read ... and then BEFORE my password....

Still amazed that 2 weeks no contact from MS

 

Anthony

Ich kann aus Office 365 nicht mehr Drucken ( LaserJetPro MFP M130fw )

If only I could get that far -  I wish I could offer some help. My only route to solving this is to try something else - I have telephoned Microsoft support - I have counted them 38 times!!! I have installed LibreOffice. My next action is to try to get a refund.

 

Anthony 

2 August 2020 - Update

I have now spend numerous hours speaking up to tier 2 Microsoft support techies - and I am no further forward with being able to login to my Microsoft account profile or activate my Microsoft 365. I have been instructed to re-install W10 six times - after the first re-install I did try to establish what was different on this re-install than the other one. Each techy assured me that this would 100% would fix the problem - none did, all that has been achieved is wasting mine and Microsoft's time! Surprisingly, one techy said that a search of MS knowledge base had little information on 0x801901f4 - I suggested trying Google as there were thousands of entries for that error. 

My little Dell Inspiron is now running great WITHOUT a MS profile and without Microsoft 365.  

The problem has now been escalated to Tier 3 4 days ago - nearly 5 hours of telephone support from 2 different techies, and still no solution !